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New Member

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1 Message

Tue, Apr 7, 2020 9:52 PM

Need New SIM card

I got a new phone and want to get a SIM card that uses my old number. Has anyone been able to do this? Whenever I try to get a SIM card it tells me that I need to get a new line.

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Brand User
ATTHelp

New Member

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121.1K Messages

2 months ago

Hi @nhenders,

 

Thanks for reaching out! We'd love to help.

 

Please let us know if you're on a postpaid, or PREPAID account. You can also visit our forums post, where we go over how to swap SIM cards into a new device. Your type of service matters, however. Read over the instructions on the post, and let us know if this helps. Thank you!

 

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

New Member

 • 

121.1K Messages

2 months ago

Hi @nhenders,

 

Apologies, here is the forums post I was referencing. 

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.