New Member
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1 Message
My video format changed can't see visuals only audio
Please help. I downloaded a screen recorder, after recording the phone asked me which format should it play it with I chose Samsung video, since then all my videos are not showing pictures only audio.
And what I see is a logo of screen mirroring when I'm playing the video and audio. Please help. I use Samsung Galaxy note 4
Thanks.
Favour.
ATTHelp
Community Support
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230.7K Messages
4 years ago
Greetings @Favour,
We're sorry to hear that you're not able to see your videos but only the audio. We'd need to ask you some questions to better assist.
Jacob, AT&T Community Specialist
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