The Samsung Galaxy S24
F

New Member

 • 

1 Message

Saturday, July 11th, 2020 6:10 AM

My video format changed can't see visuals only audio

Please help. I downloaded a screen recorder, after recording the phone asked me which format should it play it with I chose Samsung video, since then all my videos are not showing pictures only audio.

 

And what I see is a logo of screen mirroring when I'm playing the video and audio. Please help. I use Samsung  Galaxy note 4

 

Thanks.

 

Favour.

Community Support

 • 

230.7K Messages

4 years ago

Greetings @Favour,

 

We're sorry to hear that you're not able to see your videos but only the audio. We'd need to ask you some questions to better assist.

  • Did you download the application from Samsung or the Google Play store? 
  • Have you tried reinstalling the application to see if that fixes the issue?

Jacob, AT&T Community Specialist

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