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Tue, Feb 12, 2019 10:47 PM

My samsung galaxy s8 unlocked .

I apply to unlock device on At& 

But after 2 days they didn't send an email to me 

I asked about this on live chat 

But he said just wating your email. 

My account and balance is all right 

Please help me I need a pin code and puk code 


Accepted Solution

Official Solution

Brand User

Community Support


140.3K Messages

2 years ago

We can definitely look into this inquiry for you @hsh0932!


After submitting your unlock request, have you checked to see the status update? Have you made sure that your device has met all eligibility requirements in order to be unlocked?


You can access the AT&T Unlock Status Portal by providing the device IMEI and request number to see if your device unlock is still processing or is completed.


Also our Things to Know: Unlocking your Device article will provide more information on device unlock eligibility, and to help enhance the request process time.


We hope you enjoy the rest of your evening!


Dwight, AT&T Community Specialist

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