Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
The Samsung Galaxy Z Flip4
M

New Member

 • 

2 Messages

Tue, Oct 5, 2021 9:50 PM

My Samsung galaxy a11 is google locked and I just bought this from one of my friends

My phone when I try to set it up says at first "your phone was factory reset. Draw your pattern to unlock." I have no clue what this ladies pattern is. I than click on use my google account instead and that tells me "This device was reset. To continue, sign in with a Google Account that was previously synced on this device," I have tried factory data restart and wipe it clean multiple times and nothing seems to work. I also do not have a sim card at the moment because I lost the slide to it, also don't have a computer or anything in that nature. The IMEI # IS 355678114432432 and the digital things number is 3020210917135056418089

Accepted Solution

Official Solution

Constructive

Employee

 • 

29.9K Messages

1 year ago

only the original owner can remove it , contact your friend and have him/her do it. honestly dont understand why you would buy a phone that was destroyed like that, 

New Member

 • 

2 Messages

1 year ago

I bought the phone with no cracks or anything but trying to bypass the Google thing for 6 hours non stop (Edited per community guidelines) a women off and well the phone still isn't unlocked... And the friend I bought it from ldoesmt remember her gmail or password or the patter that she had so idk guess I have to get a new phone.. There goes $50 down the drain

(edited)

Constructive

Employee

 • 

29.9K Messages

1 year ago

Get your money back 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.