Troubleshoot your device issues

New Member


1 Message

Tue, Apr 28, 2020 6:09 AM

My s9 keeps randomly restarting & I tried the suggestions

My s9 keeps restarting randomly & now its not restarting like it should. Before, every time I went to pick it up, it would shut off.

Community Support


194.9K Messages


Hey @deniseford9051

Oh no! This is definitely not what we want to hear! 

Can you confirm you have tried out our personalized troubleshoot tool?

Also, could be time for an upgrade

Otherwise, you could go for a warranty or insurance claim.

Let us know and stay safe!

Thank you!

Ayla, AT&T Community Specialist

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