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ZaoNao's profile

Contributor

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2 Messages

Sat, Oct 10, 2015 4:04 PM

My new Samsung Galaxy S5 won't connect to home wifi!

I have been having troubles connecting to my home modem at home with my new S5 that I recieved yesterday. When I try to connect using the correct password, it just says "saved, secured" but it doesn't connect. The connection works perfectly fine with my laptop, tablet and old htc but not in my Samsung. I have tried "forget" then re enter the password and it does the same. The "Smart network switch" is off and the "Keep wifi on during sleep" is on "always". I would like to know how to fix this problem as soon as possible, thank you! 

Community Support

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15.2K Messages

7 y مضت

Hi @ZaoNao!

 

I’m so sorry to hear your new phone isn’t connecting to your home Wi-Fi network.

 

The first thing we need to know, is if the phone is able to successfully connect to other secure Wi-Fi networks other than your home. Who is your internet service provider? Have you tried restarting your router?

 

Thanks,

Charise

ACE - Sage

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100.4K Messages

7 y مضت

Does it show 4G LTE in the notification bar?  Or wifi 'fan'?

 

image.jpeg

 

 

What at happens if you turn off mobile data and try to access internet service?   Does it try to load and fail?   If it tries to load and fails, your wifi may be insufficient. 

 

 

Contributor

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1 Message

7 y مضت

Mine doesn't have 4g in front of LTE yet has 100% full bars. But won't connect even when says connected. This started after new update.

ACE - Sage

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100.4K Messages

7 y مضت

@Chriswg90

 

Try 'forgetting' the network, then set up your home wifi again.

If this doesn't work, you may need to factory reset the phone.  Please backup as FR erases all content.

 

 

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