My AT&T phone # was blocked about a week ago
My 98 year old mam from Europe found out, that she could not reach me in the US. Reason: My phone # was blocked by AT&T. Called the helpdesk: Reason they said.: My IMEI number is not in the approved AT&T list. Reason of that: Bought in Europe (my phone is a Samsung Galaxy A32 (SM-A325F/DS). Went to a AT&T store yesterday. The very helpful employee called again, same answer. He added to that how ridiculous this was; "This is a G4 phone, and I even sell those here in my store". Only because the phone was bought in Europe (9 months ago) I have to buy another phone ?? For AT&T only ??? Can you believe this ? It is a double SIM, my other SIM is an European provider, from which I have excellent service here in the US too (Prepaid only, free receiving SMS for instance), The phone is my private phone, factory set SIM lock free. Could never use my AT&T service in Europe. Can not believe this action to block my account, after 14 years being an AT&T client. Not even a notice, while my E-mail is my ID !