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Berend001's profile
Berend001
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Helpful 1
The 5th element!

Tutor

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21 Messages

Mon, May 9, 2022 9:06 PM

My AT&T phone # was blocked about a week ago

My 98 year old mam from Europe found out, that she could not reach me in the US. Reason: My phone # was blocked by AT&T. Called the helpdesk: Reason they said.: My IMEI number is not in the approved AT&T list. Reason of that: Bought in Europe (my phone is a Samsung Galaxy A32 (SM-A325F/DS). Went to a AT&T store yesterday. The very helpful employee called again, same answer. He added to that how ridiculous this was;  "This is a G4 phone, and I even sell those here in my store". Only because the phone was bought in Europe (9 months ago) I have to buy another phone ?? For AT&T only ??? Can you believe this ? It is a double SIM, my  other SIM  is an European provider, from which I have excellent service here in the US too (Prepaid only, free receiving SMS for instance), The phone is my private phone, factory set SIM lock free. Could never use my AT&T service in Europe. Can not believe this action to block my account, after 14 years being an AT&T client. Not even a notice, while my E-mail is my ID !

Accepted Solution

Official Solution

ATTHelp

Community Support

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189.5K Messages

14日前

We want to help you get back connected over our network, @Berend001!

 

We want to advise that @formerlyknownas shared great information that should help you right away. As long as your device Galaxy A32 5G SE (A326U, A326U1/DS) it will work on our network.

 

It’s important to check the device model numbers to make sure it’s still supported since the 3G network shutdown. This includes iPads, tablets, and wearables. If you need to upgrade your AT&T PREPAID device, here's how:

 

Talk and data services will only work for AT&T PREPAID wireless phones and devices that support at least 4G LTE and HD Voice. Here’s how to upgrade an AT&T PREPAID device:

  1. Visit one of our stores to get a new phone.
  2. Place your SIM card into the new phone. (If your SIM card doesn’t fit, get a new SIM card kit from our store.)
  3. Sign in to att.com/myprepaid.
  4. Select My Device, then Update Device.
  5. Follow the prompts to update your IMEI or SIM card number.

Have session-based pricing for a data-only device? Your data-only device will only work if it supports 4G LTE speeds and higher. Find out more by visiting Act now - 3G is gone.

 

Finally, when it comes to using an unlocked phone on AT&T's network, it may be incompatible due to the different hardware which is not optimized to work on AT&T’s network (HD Voice, VoLTE compatible).

 

Try this and let us know how it goes. We want to make sure that you stay connected over our upgraded network.

 

Lar, AT&T Community Specialist

ACE - Sage

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96.4K Messages

14日前

My IMEI number is not in the approved AT&T list. Reason of that: Bought in Europe

Not true.  Other non att phones bought internationally do work. 

(my phone is a Samsung Galaxy A43 (SM-A325F/DS).

 If it's not listed, you can't use it

Phones/devices that will work on AT&T now that 3-g is gone

Or

Unlocked phones that will work on AT&T now that 3-g is gone

Went to a AT&T store yesterday. The very helpful employee called again, same answer. He added to that how ridiculous this was;  "This is a G4 phone, and I even sell those here in my store". Only because the phone was bought in Europe

Not true.   

There is no A43 whitelisted or sold by any US carrier.  Not ATT, not Verizon, not T-Mobile.   

The A42 LOOKS like it, but is not the same phone.  The A42 is sold in USA by all carriers.  Different hardware, same shell.

Att has been sending notices for a year that phones needed an upgrade due to 3g shut off.  If you got an upgrade request and ignored it, that was a bad idea. 

Berend001

Tutor

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21 Messages

14日前

Sorry, my phone is a A32, correction. Typo.... corrected my message. Sorry for the confusion. 

(edited)

ACE - Sage

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96.4K Messages

14日前

The Samsung Galaxy A32 5G SE (A326U1/DS) works. 

Berend001

Tutor

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21 Messages

13日前

Planning to buy the Is the Samsung Galaxy A32 5G (SM-A326BR/DS). Our AT&T closest store does not seem to have the DS version (dual SIM), essential for my international needs. But.....is this one "AT&T compatible" ?

(edited)

GLIMMERMAN76

ACE - Expert

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23.3K Messages

13日前

Nope the only 2 that will work were posted above.

Nicolas81

New Member

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290 Messages

12日前

@GLIMMERMAN76 @formerlyknownas 

While I have no choice but to agree with the information that you have provided to the OP... according to the information that At&t has provided...

do either of you find it the least bit interesting that still... a little over 2 months into the full on 3G shutdown... At&t representatives still either dont know and/or aren't trained any better (that's me assuming that will be your answer)... or are still confusing customers (with the correct information, IMO) by telling them that their phones are 4G and they don't understand why it's not working?

A international Samsung Galaxy A32 4G variant is VoLTE/HD Voice capable... but At&t won't allow it to work on their network. 

Not in the U.S. market anyway. 

But anyways ... just wondering if that was as interesting of a story to the two of you as it is to me. 

Berend001

Tutor

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21 Messages

10日前

I don'f feel like to be controlled  by tje phone police in this  company on whatever phone I have to buy ( I totally understand that 3G is out, but 5G and 4G should be fine). So far the international ones in the famous AT&T stores are very limited (duo SIM). My existing phone is 9 months old, and costed me around 250 $. Add my wife's, and we have to dump $ 500 ? Don't think so. Does anybody know I can get a transfercode  (I think it is called that way) when your account is blocked (there is still money on it) ? Can the other provider deal with that then ? Remember, AT&T disconnected my prepaid account, and they held me hostage by having to buy an "AT&T approved" phone first.

(edited)

ACE - Sage

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96.4K Messages

9日前

@Berend001

You cannot transfer your phone numbers until you get them reactivated. 

   AT&T canceled your service because you did not replace your phones prior to the 3-g shut off.   If you don't act quickly, you'll lose the numbers. 

     At the very minimum you will have to buy two cheap AT&T prepaid phones just to get new SIM cards with your old number. Then you can go to the process of porting out if you want.

*port or login to get port pin for postpaid

Prepaid does not use a port pin you should know your 4 digit security code

Berend001

Tutor

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21 Messages

8日前

I got a new micro card from them, with the same phone number, but that card in my 4G phone was not activated. Left my old larger sim in my old 3G phone. Needed help on the highway with my car, called with my old phone, and instead of AAA I got AT&T telling me that the service will be ended soon etc...February 2022. So they activated the old card again, and left it that way. So now they cancelled my whole account, while I have a micro Sim card in my new phone. But now the issue is that that phone is not "Approved" !!! Can you imagine my frustration ? Am balancing loosing the budget on my account vs. the hassle to just let it go and RUN to another operator, that treats their clients better. My other European card in my 4G phone is T-mobile, no restrictions, no trouble. Only AT&T dictates you what can or not can. Since when is 4G out too here ?

ACE - Sage

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96.4K Messages

7日前

@Berend001

It has been explained clearly enough by multiple people, you choose not to understand. 

You have been provided with links to the PDF of phones that will work. 

You have been instructed to reactivate your phone numbers with a compatible device.  And you're apparently still ignoring the information? 

And by your own admission you were warned before the shut-off started, because your call was redirected to customer support and they told you that your phone was not capable of working on at&t after February. ( don't act like it's new information, you knew 2 months ago your phone had to be replaced) 

What works on T-Mobile is not relevant to AT&T. What works on AT&T to recover your phone numbers is very relevant. 

If you don't screw your head on straight and follow the advice you have been given, your numbers are gone for good.  

(edited)

Berend001

Tutor

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21 Messages

7日前

I HAVE a micro SIM card in my 4G Samsung phone, AT&T sent me that micro SIM card in March (2022).  Just continue the service ! Big deal ! Yes, it is 4G. SIM is 89012804330369778574. Sitting in that phone since March ! BIG DEAL ! You did not read that that SIM card was sent out in March (2022) ? Must be in the filing !

ACE - Sage

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96.4K Messages

7日前

What on Earth are you on about?

🤦🏼‍♀️

Berend001

Tutor

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21 Messages

7日前

Once again: I received a micro SIM card for my newer phone in March 2022. OK? Installed  in my newer (4G) phone till the day of today My active SIM (same phone #) was the bigger sized one in my old phone (3G). AT&T action: close account. Think about this: the new card was sent to me by AT&T. Why was the old SIM not deactivated and the new (micro) SIM not activated ? Duh.....that sounds a little bit more client friendly right ?

GLIMMERMAN76

ACE - Expert

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23.3K Messages

6日前

What phones?   All sims come non activated 

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