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1 Message

Thu, Apr 18, 2019 3:41 PM

Most recent Note 8 update

I dislike the latest Note 8 update. My phone is slower, especially messaging. There is a delay when hit send and when it shows on screen. I also have been unable to change background and text box colors. What I am stuck with is hideous. Also, responses from people in group texts do not show up in group. They show up in individual and we are all set to group. Is there any way to undo the update?


Accepted Solution

Official Solution

Brand User



107.8K Messages

9 months ago

Hi @BigMama1966


Thank you for reaching out to us today. Unfortunately, we can't undo a software update. However, there are two troubleshooting measures you can try to see if they fix the issues you've been having.


First, let's try resetting your network settings. Go to Settings > General Management > Reset > Reset Network Settings. After completing this, restart your device.


If that doesn't resolve the issue, you can wipe your cache partition. Turn off the device. Hold down the Volume Up, Home, & Power keys. When the phone vibrates, release the Power key. Continue to hold down the Volume Up and Home keys. When the Android system recovery screen appears, release the Volume Up and Home keys. Press the Volume Down key until wipe cache partition is selected. Press the Power key. Wait until reboot system now is selected. Press the Power key.

If neither of these work for you, please let us know and we can proceed from there.


Darais, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.