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The Samsung Galaxy S23

New Member


2 Messages

Monday, April 19th, 2021 10:27 PM


MMS Not working

On April 13 my phone died a software update and since then I can't send out recieve MMS messages. Group texts or pictures will not work no matter which messaging app I use. Anyone else having this issue?

This conversation has been merged. Please refer the main conversation:

Cannot send or receive pictures in Messages MMS

Community Support


225.6K Messages

3 years ago

Good morning @Tinyfxds,


Thanks for reaching out to us. We can certainly understand how important it is to stay in touch during these times. 


It would be a pleasure to assist you with finding the cause and solution to being unable to send MMS text messages.


We always want to make sure we are covering all bases, and would like you to try the recommended steps:


  1.  Lets start by troubleshooting your device using our easy step-by-step guide.  
  2. We recommend changing the settings in your device to enable SMS text messaging and turning iMessage off (if you have an Apple device.) To disable iMessage, head into the Settings app and tap “Messages.” Complete the process of turning iMessage off by flicking the switch.
  3. Make sure your device is completely up to date and check if there are any available updates.
  4. If you have a Dual sim card with IOS 13 or higher we may need to enable Cellular Data Switching. to enable Go to Settings > Cellular > Cellular Data. Tap Cellular Data Switching toggle button to turn on.
  5. You may also check for outages in your area by clicking here.

Please be advised this is a known issue and the previous steps above are what is recommended to work around this problem. If neither of the directions resolve your issue, please let us know. 


Thank you for being a part of our AT&T family. 


- Amber AT&T Community Specialist 


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