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2 Messages

Thu, May 28, 2020 3:53 PM

MMS doesn't work

Yesterday my MMS stopped receiving - Samsung Note 9. I've tried 3 different apps, reset the network, validated APN, talked to AT&T who checked the towers, enabled developer mode and turned on "always on mobile data," cleared storage & cache, checked on/off wifi (neither work), rebooted/power cycled at least 5 times, didn't align with a software upgrade for the phone, and have tried uninstalling/reinstalling the apps. Most of my MMS come from either mixed groups (iOS and Android), or photos from iOS. Anyone have any fixes? need help!

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ATTHelp

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124K Messages

a month ago


Hi @pdxalexis

 

Thank you for reaching out to us. This is currently a known issue that our network team is working diligently to resolve. We apologize for the inconvenience.

 

Darais, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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2 Messages

What's the ETA on a fix?
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ATTHelp

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124K Messages

Greetings @pdxalexis,

 

Unfortunately, there isn't an ETA on this issue. We do apologize for the inconvenience.

 

Jacob, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Message

a month ago

I have the same issue. It started on Wed 5/27/2020 on my Galaxy S8. All of a sudden no group text. It doesn't matter the size of the group. I have tried everything mentioned by Pdxalexis above. I tried both the Google Messages app and Textra app with no luck. My group are mixed as well (iOS and Android on Tmobile, Verizon)

Please help! Thx.

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