The Samsung Galaxy S24
KarissaA83's profile



2 Messages

Sunday, March 29th, 2015 4:51 AM

Missing features on my Note 3

Hi, I recently updated my note 3 to lollipop and I was wondering why I am missing some features? I don't have the trusted face smart lock feature, the app pinning feature or the guest mode feature. I also am unable to get into my scrapbook, every time I try to open it it says it's stopped working. It won't open at all! I am loving the new update so far besides the above mentioned issues. If you could please help me out I would appreciate it!

Thank you very much!

Accepted Solution

Official Solution



518 Messages

9 years ago


Thank you for your inquiry. Some features are added while other are removed with each update. For the scrapbook, try going to Menu>Settings>More>Application manager>All then find the app and clear the cache. Tell us if this helps.


You can also try Menu>Settings>More>Application manager>All then press Menu>Reset app preferences.  This will reset the app settings, so you might need to restore some back to what you had them at.

Thank you,

Samsung Support ^Kov

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