The Samsung Galaxy S24
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New Member

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25 Messages

Friday, July 24th, 2020 1:25 AM

MCK code for Samsung S20 Ultra

Hello At&t I brought a Samsung Ultra S20 couple of months ago and I have requested for unlocking it. At&t keeps sending me codes and asks me to wait for 24 hours for each one to try them, but they never unlock my phone. When I spoke to a manager Andrew Dunkin, he is least bothered and says At&t is not responsible, but when I reached out to Samsung they say you guys are responsible for it.

 

I have spent $1200 on a phone on at&t website and you don't let me unlock it even after paying off in full. This is horrible treatment at&t.

I see many people reporting about this. Please fix it!!!

 

 

New Member

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25 Messages

4 years ago

Any update At&t team??

 

ACE - Expert

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23.9K Messages

4 years ago

You should have gotten 2 unlock emails ONE for you to confirm the request and then another with the unlock code. 

New Member

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25 Messages

4 years ago

I got approval right away and At&t has sent 3 unlock codes, but none of them work. When I spoke to At&t manager, he said at&t is not responsible for the phone and I should reach out to Samsung, but I paid all the money to At&t to get that phone. When I reached out to Samsung, they want me to deal with At&t. I am checking the forums here and it looks like the MCK code issue is not resolved yet.

New Member

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1 Message

4 years ago

I am another victim of this issue, I bought Galaxy S20 Ultra phone from AT&T, around a month back I paid off the remaining balance, now 3 days back I request for unlock code, ATT send me unlock code which is "0" do you think "0" is correct unlock code, still i believed and try this code, after 3-4 attempts, now phone is looking for MCK code, so I called Samsung Customer Care, he provided me MCK code, but also he said whatever unlock code provided by your service provider is incorrect, in order to unlock your phone you need to get the correct code, since then I am trying to call ATT Customer Care and they are not responding, if they do respond but they don't know how to get the correct Unlock code, looks like I have wasted $1400.

If I could have given this money to homeless people they can buy a food so that they can survive easily for a month.

New Member

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25 Messages

4 years ago

Any update At&t team??

 

If you guys are not going to fix this problem. Please take your devices back and refund the money. This is bad!!

New Member

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25 Messages

4 years ago

At&t?

New Member

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25 Messages

4 years ago

Hello At&t team.

 

This is the device which I brought just 4 months ago and paid $1400 in full. If you guys are not fixing the issue, please take your device back and refund the money!

New Member

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25 Messages

4 years ago

At&t?

 

New Member

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25 Messages

4 years ago

AT&T: 
 
Me: Troubleshooting & repairs
AT&T: 
Please tell us your first name.
 
Me: Susheel
AT&T: 
Thank you. You will now be connected to a specialist for device support.
 
We are now transferring you.
Agent Stella enters chat
Stella: Hi! My name is Stella. I'm happy to help! Let's get started.
 
Me: Hi 
Stella: Hello!
 
Me: My name is Susheel 
Me: 3016429188
Me: I brought a device from at&t 4 months ago 
Stella: Thank you, Susheel.
 
Me: I paid all in full $1400 
Me: I am really having a hard time with at&t in getting this device unlocked
Me: I spoke to several people 
Me: and no one got back to me
Me: last week someone said a manger is going to call me in an hour 
Me: but no one did 
Me: really disappointed 
Stella: I am sorry for the inconvenience caused. I can help you with that.
 
Me: Do you see if any enquiry is open on this ?
Me: I spoke 6-7 times
Me: posted on several forums 
Me: on twitter 
Stella: Can I have IMEI number of the device?
 
Me: CASE: 276030446077IMEI: 354082110778842UNLOCK CODE: 3738182518259309
Me: I got that code 3 times and it still doesn't work 
Stella: Thanks for the info!
 
Stella: Please give me a few minutes while I look into this.
 
Me: thank you
Me: Last time when I spoke to a manager, he responded saying at&t is not responsible for that and Samsung has to do it 
Me: I spoke to Samsung and they asked me to go back to At&t 
Me: I paid all the amount to at&t, So Samsung can't do it
Me: I keep getting enter MCK code error
Stella: Thank you for your patience. Please give me another couple of moments to look into this further.
 
Stella: Thanks for your patience.
 
Me: ok
Stella: I have thoroughly checked the details & do not see the device on contract.
 
Stella: Our resources also indicate that the device is purchased from AT&T.
 
Stella: I request you to use a non-AT&T SIM & try accessing services. If you have access to services, it means that your device is unlokedc.
 
Me: ?
Me: it is not unlocked 
Me: I still can't use any other devices 
Me: It still asks me for network unlock code 
Stella: Please give me a few minutes while I look into this.
 
Me: Enter MCK. Network unlock code blocked. Too many incorrect attempts
Me: this is what I see 
Me: initially when I requested for unlocking, I received a unlock code as "0"
Stella: Do you see the contract EMI being paid on your monthly AT&T wireless bill?
 
Me: yes
Stella: Thank you.
 
Stella: Please allow me to get you connected to our billing support team to help you through.
 
Me: ok
Stella has left the chat
You are being transferred, please hold...
Agent Jason B enters chat
Jason B: Hi! My name is Jason B. I'm happy to help! Please give me a moment to review your request.
 
Me: Hi
Me: https://forums.att.com/conversations/samsung/mck-code-for-samsung-s20-ultra/5f1a386cc17a063d9bff654b
Jason B: I see that you are trying to Unlock the device ?
 
Jason B: Correct?
 
Me: yes
Me: It has been 50+ days now 
Jason B: I am extremely sorry for all the trouble you have been through.
 
Me: with at&t from last 6 years and I didn't see such customer service in the past 
Jason B: May I know when you have tried online what is the error message its showing for you ?
 
Me: Me: Enter MCK. Network unlock code blocked. Too many incorrect attempts
Me:  Enter MCK. Network unlock code blocked. Too many incorrect attempts
Jason B: Thanks for the info!
 
Me: 4 weeks back I have sent this info to manager Andrew Duncan and he said, he will get back to me after talking to Samsung
Me: I haven't got any answer 
Me: I have kept this phone aside for almost 3 months now 
Jason B: Please give me a few minutes while I look into this.
 
Me: if at&t can't fix this issue, please take the device back 
Me: sure
Jason B: Thank you.
 
Jason B: Thank you for waiting.
 
Jason B: Can I have the device IMEI number ?
 
Me: CASE: 276030446077. IMEI: 354082110778842UNLOCK CODE: 3738182518259309
Jason B: Thanks for the info!
 
Jason B: I have informed to my manager so he is checking , it might take few minutes please stay connected here
 
Me: ok
Jason B: Thank you.
 
Me: any update
Me: ?
Jason B: Yes Checking
 
Jason B: Let me get you connected to technical team to help you further
 
Jason B has left the chat
You are being transferred, please hold...
Agent Peter enters chat
Peter: Hey! My name is Peter. Please give me a moment to review your request.
 
Me: ok
Peter: Thank you.
 
Peter: Let me check this with my supervisor.
 
Me: ok
Peter: Thank you.
 
Peter: I appreciate your patience.
 
Me: I have decided to save this chat and email at&t support. I have been played several times in last few weeks 
Me: I have waited almost 15-20 minutes above and Jason said, he is talking to manager 
Peter: I'm really sorry for the inconvenience.
 
Me: and he left without saying anything 
Me: really really disappointed ..
Peter: I'm sorry to hear that.
 
Peter: I'll help you with that. Not to worry.
 
Me: If this is not going to be fixed..please take devices back
Me: Its been 50+ days now
Peter: Please give me a minute while I involve my supervisor on the chat.
 
Peter has left the chat
You are being transferred, please hold...
Agent Zack enters chat
Zack: Hey! My name is Zack. Please give me a moment to review your request.
 
Me: ok
Zack: Thanks
 
Zack: I understand that you are trying to unlock your phone.
 
Zack: Am I correct?
 
Me: YES
Zack: I can help you with the details.

ACE - Guru

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1.2K Messages

4 years ago

First, this is a user to user forum. Some AT&T employees will chime in on their own time, but this is not AT&T support.  It's called "Community Forums" for a reason.

 

Second, you actually just stated the problem in your chat.

 

You only have a limited number of tries to unlock the phone. 10, I think.  It should tell you how many tries you have as you use them up. Once you've tried that last time, you phone is permanently locked and there is nothing anyone can do. Not you, not AT&T and not Samsung.

 

That's it... done deal.

 

Might as well just keep it on AT&T, or sell it to another AT&T customer.

 

Out of curiosity, why buy an AT&T branded phone if you don't plan to use it on AT&T?

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