The Samsung Galaxy S24
ATTMobilityCare's profile
Community Support

Community Support

 • 

15.2K Messages

Thursday, June 23rd, 2016 3:45 AM

Marshmallow Update - Samsung Galaxy S6 edge+ (G928A)

S6EdgePlus.PNG

 

 

Hello Community!

 

Effective June 22, 2016, AT&T released a software update for the Samsung Galaxy S6 edge+ (G928A).  This update is made available to customers to download via firmware over the air (FOTA).  Wi-Fi connection is required for update.

 

Device Update Enhancements:  

You can find all the details here, or keep reading below!

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Employee

 • 

3.5K Messages

8 years ago

Factory reset the phone. If you use Smart Switch with a PC to backup, it's not a hassle really.

Contributor

 • 

2 Messages

8 years ago

can this backup be done on an chrome computer? Please send instructions as I am new to using a chrome. Thanks

Employee

 • 

3.5K Messages

8 years ago

 

Don't think so. Smart Switch is available for OSX and Windows only. If you have another device, you can use Smart Switch for Android to Android transfers.

Voyager

 • 

2 Messages

8 years ago

My phone is still saying "current software is up to date", however it's still showing I have version 5.1.1

 

I have tried factory resetting my phone and also using smart switch on PC, however I've had no luck.

 

Can anyone help??

ACE - Expert

 • 

23.9K Messages

8 years ago

@missbrandijo

 

you can call tech support and have them force the update

 

Take the phone to a samsung experience center inside a best buy and have them flash it.

 

Or wait till your imei is batched in for the update.

Contributor

 • 

3 Messages

8 years ago

Actually restoring can be a majo pain if you do a lot of homescreen configuration then you have to put everything back the way it was. This to takes hours! Now if we had apple products, my understanding is the cloud recovery puts EVERYTHING back the way it was... what a novel idea!

and Smart Switch crashes a lot!

 

Same seems like Samsung is going down the drain

ACE - Expert

 • 

23.9K Messages

8 years ago


@psu_hbg_guy wrote:

Actually restoring can be a majo pain if you do a lot of homescreen configuration then you have to put everything back the way it was. This to takes hours! Now if we had apple products, my understanding is the cloud recovery puts EVERYTHING back the way it was... what a novel idea!

and Smart Switch crashes a lot!

 

Same seems like Samsung is going down the drain


@psu_hbg_guy

 

depends on the home screen you use.  Mine is backed up but I dont use touchwiz as my launcher.

 

Smartswitch has never crashed on my windows 10 machine.  But then again I only use it when flashing phones.

Contributor

 • 

1 Message

8 years ago

Yeah, This doesn't work, I have tried to install teh update everyday for the last weeek and no updates are available. I am still running 5.1.1

Contributor

 • 

1 Message

8 years ago

Samsung 6 edge+ won't open text message links on latest software..please help....anyone ?

Contributor

 • 

1 Message

8 years ago

I'm in this same situation as others with an unlocked AT&T phone on another carrier. I'm stuck in update limbo and wondering what others have done to accommodate.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.