Community Support
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15.2K Messages
Marshmallow Update - Samsung Galaxy S6 edge+ (G928A)
Hello Community!
Effective June 22, 2016, AT&T released a software update for the Samsung Galaxy S6 edge+ (G928A). This update is made available to customers to download via firmware over the air (FOTA). Wi-Fi connection is required for update.
Device Update Enhancements:
- Android OS 6.0 (Marshmallow)
- AT&T Video Call
- General fixes and enhancements
You can find all the details here, or keep reading below!
AT&T Customer Care
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David606
Employee
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3.5K Messages
7 years ago
Factory reset the phone. If you use Smart Switch with a PC to backup, it's not a hassle really.
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Semperfi308
Contributor
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2 Messages
7 years ago
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David606
Employee
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3.5K Messages
7 years ago
Don't think so. Smart Switch is available for OSX and Windows only. If you have another device, you can use Smart Switch for Android to Android transfers.
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missbrandijo
Voyager
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2 Messages
7 years ago
My phone is still saying "current software is up to date", however it's still showing I have version 5.1.1
I have tried factory resetting my phone and also using smart switch on PC, however I've had no luck.
Can anyone help??
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
7 years ago
@missbrandijo
you can call tech support and have them force the update
Take the phone to a samsung experience center inside a best buy and have them flash it.
Or wait till your imei is batched in for the update.
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psu_hbg_guy
Contributor
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3 Messages
7 years ago
Actually restoring can be a majo pain if you do a lot of homescreen configuration then you have to put everything back the way it was. This to takes hours! Now if we had apple products, my understanding is the cloud recovery puts EVERYTHING back the way it was... what a novel idea!
and Smart Switch crashes a lot!
Same seems like Samsung is going down the drain
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
7 years ago
@psu_hbg_guy
depends on the home screen you use. Mine is backed up but I dont use touchwiz as my launcher.
Smartswitch has never crashed on my windows 10 machine. But then again I only use it when flashing phones.
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Hotsauce
Contributor
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1 Message
7 years ago
Yeah, This doesn't work, I have tried to install teh update everyday for the last weeek and no updates are available. I am still running 5.1.1
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MonroeGuy
Contributor
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1 Message
7 years ago
Samsung 6 edge+ won't open text message links on latest software..please help....anyone ?
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sagruss
Contributor
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1 Message
7 years ago
I'm in this same situation as others with an unlocked AT&T phone on another carrier. I'm stuck in update limbo and wondering what others have done to accommodate.
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