Announcements
HBO Max - where HBO meets so much more!

Community Support

 • 

15.2K Messages

Thu, Jun 23, 2016 3:45 AM

Marshmallow Update - Samsung Galaxy S6 edge+ (G928A)

S6EdgePlus.PNG

 

 

Hello Community!

 

Effective June 22, 2016, AT&T released a software update for the Samsung Galaxy S6 edge+ (G928A).  This update is made available to customers to download via firmware over the air (FOTA).  Wi-Fi connection is required for update.

 

Device Update Enhancements:  

You can find all the details here, or keep reading below!

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

 • 

3 Messages

4 years ago

Actually restoring can be a majo pain if you do a lot of homescreen configuration then you have to put everything back the way it was. This to takes hours! Now if we had apple products, my understanding is the cloud recovery puts EVERYTHING back the way it was... what a novel idea!

and Smart Switch crashes a lot!

 

Same seems like Samsung is going down the drain

GLIMMERMAN76

ACE - Expert

 • 

19.5K Messages

4 years ago


@psu_hbg_guy wrote:

Actually restoring can be a majo pain if you do a lot of homescreen configuration then you have to put everything back the way it was. This to takes hours! Now if we had apple products, my understanding is the cloud recovery puts EVERYTHING back the way it was... what a novel idea!

and Smart Switch crashes a lot!

 

Same seems like Samsung is going down the drain


@psu_hbg_guy

 

depends on the home screen you use.  Mine is backed up but I dont use touchwiz as my launcher.

 

Smartswitch has never crashed on my windows 10 machine.  But then again I only use it when flashing phones.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

4 years ago

Yeah, This doesn't work, I have tried to install teh update everyday for the last weeek and no updates are available. I am still running 5.1.1

Contributor

 • 

1 Message

4 years ago

Samsung 6 edge+ won't open text message links on latest software..please help....anyone ?

Contributor

 • 

1 Message

4 years ago

I'm in this same situation as others with an unlocked AT&T phone on another carrier. I'm stuck in update limbo and wondering what others have done to accommodate.

GLIMMERMAN76

ACE - Expert

 • 

19.5K Messages

4 years ago


@sagruss wrote:

I'm in this same situation as others with an unlocked AT&T phone on another carrier. I'm stuck in update limbo and wondering what others have done to accommodate.


@sagruss

 

actually in your case since your in the USA just take the phone to a samsung experience center inside a best buy and they can flash the update for you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Voyager

 • 

2 Messages

4 years ago

Says my current software is up to date? 5.1.1 is lollipop not 6.0.1 marshmallow help please
GLIMMERMAN76

ACE - Expert

 • 

19.5K Messages

4 years ago


@Truz09 wrote:
Says my current software is up to date? 5.1.1 is lollipop not 6.0.1 marshmallow help please

@Truz09

 

are you using the phone on ATT?  Take the phone to a samsung experince center in a best buy and have them flash the update for you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

4 years ago

Mine won't update it says that my system in up to date plus I have no mobile data

Contributor

 • 

1 Message

3 years ago

Hi i have 5.1.1 on my s6 edge + but it says it already has the newest version already. How do i fix it?

Contributor

 • 

1 Message

3 years ago

I have the same problem...
My phone is still saying "current software is up to date", however it's still showing I have version 5.1.1

I have tried factory resetting my phone and also using smart switch on PC, however I've had no luck.

Contributor

 • 

2 Messages

3 years ago

for some reason my s6 edge plus says the software is up to date but is still 5.1.1 how to i update it

 

Contributor

 • 

2 Messages

3 years ago

mi s6 edge plus is still at 5.1.1 and it says its up to date, what do I do

Contributor

 • 

2 Messages

3 years ago

broke my dmn phone and im not happy, apps i use for recording and caller id for work are screwed