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15.2K Messages

Thursday, June 23rd, 2016 3:29 AM

Marshmallow Update - Samsung Galaxy Note 5 (N920A)

Note5.PNG

 

Hello Community!

 

Effective June 22, 2016, AT&T released a software update for the Samsung Galaxy Note5 (N920A). This update is made available to customers to download via firmware over the air (FOTA).  Wi-Fi connection is required for update.

 

Device Update Enhancements:

You can find all the details here, or keep reading below!

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1 Attachment

Explorer

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12 Messages

8 years ago

Since i got the update on my note 5 August 25th my battery is dying super fast. I will charge it to 100% and within less than 2 hrs im at 15%. What is going on?

Tutor

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4 Messages

8 years ago

My biggest frustration is that it takes so much longer to charge. Wish I had taken some data points before upgrade to compare but there is no doubt it takes longer.

Contributor

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1 Message

8 years ago

My note 5 will not update at all its a 5.1.1 and when I try to update it it says it's up to date what do I do?

Contributor

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2 Messages

8 years ago

This updation not working. you Already updated but not update marshmallow what is problem please give me replay

Contributor

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2 Messages

8 years ago

My Note5 took the update just fine and worked great until today. It's now frozen on the AT&T screen and has been for three hours. I can't power off, I can't reset, can't do anything. It's my only phone (no landline) so this is terrible.  Any ideas? I see this happened to someone else, too.

Contributor

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2 Messages

8 years ago

LoveHateMyNote: Hold the power and the volume down to force a soft reset. This should work even when the Note is frozen with the screen constantly on and nothing else seems to work. My Note was giving me fits starting about 2-3 updates ago. See above, It was constantly rebooting itself several times a day and sometimes freezing so I had to do soft resets as well. It seemed to get a little better for a week or so but then started right back up again. I searched online and I found articles that says that this is a problem with a mismatch in the firmware and the hardware with all the updates. I tried clearing the cache like they recommended and that didn't work. The next suggestion was a full factory restore which I did reluctantly but now my phone works perfectly again. It was painful but better than a phone that reboots all the time. I survived the last update as well and haven't seen anything adverse yet. Good luck

Tutor

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2 Messages

8 years ago

Hello. My note 5 att 920A N920AUCU2AOI6 didn't receive the marshmallow update. Why? My phone still running lollipop. I checked but there is no update available.

Tutor

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2 Messages

8 years ago

Hello. My note 5 att 920A N920AUCU2AOI6 didn't receive the marshmallow update. Why? My phone still running lollipop. I checked but there is no update available.

Contributor

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1 Message

7 years ago

I don't like the recent 2 updates for 1 I lost screen mirroring with samsung Does anyone know how to back date and keep the old system or have a good app to do the same I have tried 4 different ones and still doesn't work with att update

Contributor

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1 Message

7 years ago

Hi team,

 

kindly support in providing the solution as I am still unable to download the latest software as an error pops up. that download was interrupted. 

my device is Note 5 & build # OJ1

contact details. 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

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