Community Support
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15.2K Messages
Marshmallow Update - Samsung Galaxy Note 5 (N920A)
Hello Community!
Effective June 22, 2016, AT&T released a software update for the Samsung Galaxy Note5 (N920A). This update is made available to customers to download via firmware over the air (FOTA). Wi-Fi connection is required for update.
Device Update Enhancements:
- Android OS 6.0 (Marshmallow)
- AT&T Video Call
- General fixes and enhancements
You can find all the details here, or keep reading below!
AT&T Customer Care
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bigmanos123
Explorer
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12 Messages
7 years ago
Since i got the update on my note 5 August 25th my battery is dying super fast. I will charge it to 100% and within less than 2 hrs im at 15%. What is going on?
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ray1945
Tutor
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4 Messages
7 years ago
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Bigmanj
Contributor
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1 Message
7 years ago
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Irshadbk
Contributor
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2 Messages
6 years ago
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LoveHateMyNote
Contributor
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2 Messages
6 years ago
My Note5 took the update just fine and worked great until today. It's now frozen on the AT&T screen and has been for three hours. I can't power off, I can't reset, can't do anything. It's my only phone (no landline) so this is terrible. Any ideas? I see this happened to someone else, too.
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PPuggle
Contributor
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2 Messages
6 years ago
LoveHateMyNote: Hold the power and the volume down to force a soft reset. This should work even when the Note is frozen with the screen constantly on and nothing else seems to work. My Note was giving me fits starting about 2-3 updates ago. See above, It was constantly rebooting itself several times a day and sometimes freezing so I had to do soft resets as well. It seemed to get a little better for a week or so but then started right back up again. I searched online and I found articles that says that this is a problem with a mismatch in the firmware and the hardware with all the updates. I tried clearing the cache like they recommended and that didn't work. The next suggestion was a full factory restore which I did reluctantly but now my phone works perfectly again. It was painful but better than a phone that reboots all the time. I survived the last update as well and haven't seen anything adverse yet. Good luck
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Ammark93
Tutor
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2 Messages
6 years ago
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Ammark93
Tutor
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2 Messages
6 years ago
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sparky77
Contributor
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1 Message
6 years ago
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shaheryar
Contributor
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1 Message
6 years ago
Hi team,
kindly support in providing the solution as I am still unable to download the latest software as an error pops up. that download was interrupted.
my device is Note 5 & build # OJ1
contact details.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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