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15.2K Messages

Thursday, June 23rd, 2016 3:29 AM

Marshmallow Update - Samsung Galaxy Note 5 (N920A)

Note5.PNG

 

Hello Community!

 

Effective June 22, 2016, AT&T released a software update for the Samsung Galaxy Note5 (N920A). This update is made available to customers to download via firmware over the air (FOTA).  Wi-Fi connection is required for update.

 

Device Update Enhancements:

You can find all the details here, or keep reading below!

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Community Support

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15.2K Messages

7 years ago

Software Download/Update Instructions:

 

User Initiated Software Update


1. From the home screen, pull down notification shade and select “Settings“
2. Under “System“ category select “About device“ icon
3. Select Software update
4. Select Check for updates


Software update process will not delete any personal data on your phone. Check the AT&T server for new software update?


5. Tap OK

  • Status Message: Checking for update; Processing…The download for the software update will begin in a moment. The software download may take several minutes
  • Status Message: Downloading…
  • Software Update– A software update is available for your device that requires Wi-Fi connectivity for download progress to begin. Connect to a Wi-Fi network?

6.Select Continue or remind me later

 

  • A new software update from AT&T is available for our device. This download will occur over Wi-Fi. Please make sure that you stay within the Wi-Fi coverage area while the download takes place. This could take several minutes.

7. Tap Continue

 

  • Status Message: Downloading software update, Please do not leave Wi-Fi coverage area
  • A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All service (including emergency calls) will be suspended during the install
  • The device will automatically restart once the new software has successfully installed
  • Status Message: Update Complete. The software has been successfully installed. Your device is now ready to use

8. Tap “Done”

 

Device Initiated Software Update

 

Customer Notifications may be sent to the Samsung Note5 devices. Device will automatically search for updates within the schedule of 8 hours/ 30 days/ 6 months /12 months upon activation or after factory reset. Installation can be postponed up to three times in four hour intervals for up to 12 hours. The software update requires Wi-Fi connectivity for download progress to begin.

 

1. Notification - AT&T software update

 

  • Message reads – A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.

 

2. Tap Continue or Postpone – users can postpone 1,4, or 8 hours – up to 3 times

 

  • Tap Continue….
  • The device will start downloading the software update
  • The device will automatically restart once the new software has successfully downloaded.

3. Status Message: Software update… Processing… The download for the software update will begin in a moment. The software download may take several minutes


4. Status Message: Downloading…
5. Tap Continue
6. The device will automatically restart once the new software has successfully installed.
7. Status Message: Update Complete: The software has been successfully installed. Your device is now ready to use
8. Tap Done

 

New Software Specifications:

 

Android version: 6.0.1
Baseband version: N920AUCU2BPE6
Kernel Version: 3.10.61-7563702 dpi@SWDD6814 #1 Thu May 19 19:01:41 KST 2016
Build Number: MMB29K.N920AUCU2BPE6
File size:

 

  • PB2 > PE6 = 1350MB
  • PE3 > PE6 = 1370MB

 

Procedures for verifying the software version on the device:

 

1. From the home screen, pull down notificaton shade and select “Settings“
2. Under “System“ category select “About device“ icon
3. Above software specifications above should be visible

 

 

Kevin, AT&T Community Specialist

omrebel

Scholar

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206 Messages

7 years ago

Where the update for the S5? Will it ever happen?

Contributor

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1 Message

7 years ago

I just got the update.  Was a little laggy at first but then smoothed out.  However, the charging is taking much longer (30 min. left at 80% on Fast Charge).  The phone also restarts itself every ~5 min.  Any suggestions?

Contributor

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1 Message

7 years ago

i got a SW update notification last night and i did the update. The software (SW) got downloaded and ever since that, its been just showing AT&T symbol and i was thinking that its trying to instal the update. Its been 6 hours that my devie has been in the same mode. Please suggest.

Contributor

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2 Messages

7 years ago

I cant use video call on either one of my note 5

Contributor

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1 Message

7 years ago

Mine keeps asking me to accept "hot spot EULA" when I connect to home networks!

Tutor

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6 Messages

7 years ago

Connecting to WIFI leads to message about additional log in required and asks me to open my web browser. I do this, which causes Chrome to open to the Google home page. I'm not asked to do anything, but the device seems to connect. A few minutes later, WIFI drops and the process starts over again.

Contributor

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1 Message

7 years ago

hallo i'm from israel and i  hhave noot 5 but why no language hebrew  ?

laboratory only half manage to install hebrew language my emil

***

 

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Contributor

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2 Messages

7 years ago

My update to Marshmallow ran overnight and now my phone will not connect to WI-FI. Is there a resolution to this issue? My internet and social media apps run fine over the 4G signal, but when none of it works on my home WI-FI. I have strong WI-FI signal and have rebooted everything twice, including deleting my home WI-FI from my phone and reconnecting it. Nothing has worked yet. Tech support response would be helpful.

Contributor

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1 Message

7 years ago

I just completed the update and now the font of my pull-down notifications panel is WAY too tiny to read--please help!
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