The Samsung Galaxy S24
cbryfly's profile



1 Message

Wednesday, July 13th, 2016 4:09 AM

Marshmallow makes Samsung Link "Stopped Working"

I use Samsung Link to auto upload photos to my PC via WiFi.  After the upgrade I got an error message noting that Samsung Link had Stopped Working.  I de-installed Samsung Link, but when trying to re-download Samsung Link from the App Store it notes it is not longer compatible with my phone.  Any ideas on the issue or how to reslove?

Community Support


231.2K Messages

8 years ago

Hi @cbryfly!



I’m sorry to hear that you’re having issues with the Samsung Link app after updating the phone to the new Marshmallow software!



Since that app is going to be one that is provided through the manufacturer of the phone, it can be troubleshot through them directly. When you receive the incompatibility error message, it is usually due to the OS version on the phone not working with the version of the app, or vice versa.



You can contact the developer of Samsung Link by clicking on Samsung Link and scrolling to the bottom of the webpage, select Customer Support on the lower left side. 



Let us know how it goes!


DiegoR Community Specialist

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