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Tue, Apr 19, 2016 8:04 PM
Why is it that every carrier except AT&T has updated Note 5 to Marshmallow. TMObile released theirs yesterday. We are the only carrier without it! Makes me want to switch!
5 years ago
ACE - Professor
AT&T provides no advance notifications for updates.
I have a family member with that phone and there has been no update as of this morning. LG hasnt released any updates for my LG G3 aswell since last july. It is a waiting game as for they do not list their schedules for updates unfortunately. GSM says it is upgradable http://www.gsmarena.com/samsung_galaxy_note5-7431.php
It seems odd that ATT has not released Marshmallow for the Note 5. I know ATT will not disclose it plans for the OS release, however, it is very frustrating to not know a release date. A beta release was released in February.
It is about time ATT published release schedules. It is also about time the OS is released for Note 5. Most other carriers have done so. Usually ATT is first, but this time Verizon beat ATT by more than a month.
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ACE - Expert
Well Still waiting on AT&T to release Marshmallow for it phones.
you mean like this post I posted this morning?????
While not a resolution (yet), this appears to be the best customer response that I have seen on the matter - thank you!
+ You state you are working hard to make the update available
+ Extensive testing being conducted
+ Notification to be sent
- From a customer standpoint though, it really has taken too long for the update. I'm uncertain now whether I will renew with AT&T when my contract is up. This is specifically due to how long it is taking to update my flagship product. Marshmallow released in Oct. of last year; it's April 2016.
While my primary concern is around device security, I'm also waiting to make good use of the new features in Marshmallow that have already been made available across other major U.S. carriers.
Moving forward, AT&T simply must do a better job with the upgrade cycle. It would be foolhardy to underestimate customer loss due to poor response. I certainly expect more from you as my carrier.
ACE - Sage
Not months. Barely weeks. Android 6 started rolling out early this month for the Note 5 in other countries and hit Verizon a week ago and T-mobile just end of last week.
Phones like the Google Nexus 6p (which I have) had it last fall, and yes it's pretty awesome.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
Verizon and ATT take turns. Sometime ATT is last releasing for a device, sometimes Verizon is last. Because they both have significant carrier software, it takes time to test before release.
My response was based on facts, not the least defensive, which is why I added the link so you have an actual timeline for when the software was released for android and when it's been released for your device.
How can we improve?
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