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Mon, Jul 22, 2019 7:40 PM

lost phone found

Six months ago I lost my samsung note 8 phone.  I have been an att customer for 15 years.  I needed a phone in my business, so I made an insurance claim on my account and in 24 hours received a new replacement phone.   A couple of months later I found my note 8.   A few days ago I tried using my "lost " note 8 and learned that it has been blocked for use on the ATT network.  It is a good phone and I could certainly use it in my business as a backup phone.  How might I go about getting it unblocked from the ATT network.

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lizdance40

ACE - Sage

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76.9K Messages

a year ago

Nope.   Just like when you make an insurance claim on a totaled car. The totaled car Then belongs to insurance provider.  This is exactly the same thing.  Asurion blacklisted your old phone and they own it you cannot use it. 

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