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The Samsung Galaxy S24
austin_spiller1998's profile

Mentor

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52 Messages

Friday, April 24th, 2015 8:42 PM

Lollipop issues on S5

Ever since I got the update my battery has gone from amazing on 4.4.4 to absolutely awful on 5.0.  Android System drains the battery, and now cell standby decides to go crazy and drain it (I ALWAYS have a good cell signal).  I have disabled cirtually all of AT&T's apps, Google's apps, and some of Samsung's apps, and still have the issue.  I see so many people saying how the update helped their battery drastically, mine is the exact opposite.  oh, did I mention I have factory reset this phone 5 times now?  So much for all those notes and pictures...  I officially hate this phone noe and I want this fixed ASAP.  Why am I even posting on here?  It's probably not even gonna get fixed!  The "rigerous" testing AT&T did with 5.0 sure sucked!  So frustrated, I've been tempted to throw this phone on the highway and watch it get ran over.

ACE - Professor

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2.2K Messages

9 years ago

I suggest you wipe the cache partition.  This simple procedure will not delete your data, and it's known to clear up many post update issues, including battery problems, so it may help resolve the problems you're experiencing with your S5.  . 

Mentor

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52 Messages

9 years ago

yes, I have also done that. 

ACE - Professor

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2.2K Messages

9 years ago

As neither a factory reset nor wiping the cache partition has alleviated your battery problem, I would suggest you take your phone into a Best Buy store that has a Samsung Experience Shop and see if they can assist you with your problem. 

Contributor

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1 Message

9 years ago

I'm having the same issues. AT&T refuses to honor my warranty and swap my device for a new one at my local store, even though there isn't a device repair center within 100 miles of me. I purchased my S5 outright in February. if they don't make this issue right in the next few days I'm filing purchase protection with my credit card company and getting my money back. I will definitely not recommended AT&T to anyone.

Mentor

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52 Messages

9 years ago

Did that today, the guy said that he's never seen anything like it before of how android system drains your battery and that he couldn't help me And to Contact AT&T about it...

Contributor

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2 Messages

9 years ago

Went to the Best Buy store and spoke the the Samsung rep. Was told that Samsung did not write the code - they passed the buck.  The only solution the have available is wait for version 5.01. The problem is that they can not restore KitKat on the S5.

 

Now I have a smart phone that does not do WiFi. I think AT&T should provide unlimited data plans to S5 users until the WiFi problem is fixed.

ACE - Expert

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23.9K Messages

9 years ago


@larryfish1021 wrote:

Went to the Best Buy store and spoke the the Samsung rep. Was told that Samsung did not write the code - they passed the buck.  The only solution the have available is wait for version 5.01. The problem is that they can not restore KitKat on the S5.

 

Now I have a smart phone that does not do WiFi. I think AT&T should provide unlimited data plans to S5 users until the WiFi problem is fixed.


@larryfish1021

 

then ask to speak to there manager as they can and have to flash phones with problems at samsung experence centers.  That is why samsung rents that space inside bestbuy along with demoing there phones.

 

Or find a att device support center and have them swap the phone out.

ACE - Professor

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2.2K Messages

9 years ago


@larryfish1021 wrote:

Went to the Best Buy store and spoke the the Samsung rep. Was told that Samsung did not write the code - they passed the buck.  The only solution the have available is wait for version 5.01. The problem is that they can not restore KitKat on the S5.

 

Now I have a smart phone that does not do WiFi. I think AT&T should provide unlimited data plans to S5 users until the WiFi problem is fixed.


 Even after downgrading to KitKat, the Lollipop update will continue to be offered to your phone and you can refuse it just so many times (3) before it automatically installs itself.  The only way to prevent the OTA update is to stay off WiFi.  As you say your phone "does not do WiFi," that shouldn't be an issue for you. 

 

You have not elaborated on your inability to use WiFi, so any number of factors may be involved.  As for AT&T providing unlimited data due to your inability to use WiFi, that's not going to happen, and I can understand why it wouldn't happen... AT&T is just your carrier... and, although you may sincerely believe that the Lollipop update is the one and only cause of your phone's WiFi issues, that is based on your opinion.  Lollipop is Google's software.  Samsung built the hardware and altered Lolipop to suit that hardware and to fit their purposes.  AT&T has further customized Lollipop in order accommodate company oriented additions.  Who can possibly say wherein lies the problem?  Is it the hardware?  Is it something in Google's code?  Is it caused by Samsung's modifications?  Is there a glitch because of AT&T's changes?  Without troubleshooting, who can tell? 

 

You haven't said whether you have tried to connect to WiFi at other locations.  If you cannot connect to WiFi anywhere, then the issue would appear to be either hardare or software.  On the other hand, if the connectivity issue only occurs at your home location, there could very well be a problem with your router, with a bit of cable, or any of a number of other issues.

 

Before you downgrade to KitKat, or throw your phone in the trash, I suggest you read this guide which outlines problems and solutions relating to the Lollipop upgrade.

 

[Edited to comply with Guidelines]

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