Mentor
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52 Messages
Lollipop issues on S5
Ever since I got the update my battery has gone from amazing on 4.4.4 to absolutely awful on 5.0. Android System drains the battery, and now cell standby decides to go crazy and drain it (I ALWAYS have a good cell signal). I have disabled cirtually all of AT&T's apps, Google's apps, and some of Samsung's apps, and still have the issue. I see so many people saying how the update helped their battery drastically, mine is the exact opposite. oh, did I mention I have factory reset this phone 5 times now? So much for all those notes and pictures... I officially hate this phone noe and I want this fixed ASAP. Why am I even posting on here? It's probably not even gonna get fixed! The "rigerous" testing AT&T did with 5.0 sure sucked! So frustrated, I've been tempted to throw this phone on the highway and watch it get ran over.
Lilybell2
ACE - Professor
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2.1K Messages
9 years ago
I suggest you wipe the cache partition. This simple procedure will not delete your data, and it's known to clear up many post update issues, including battery problems, so it may help resolve the problems you're experiencing with your S5. .
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austin_spiller1998
Mentor
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52 Messages
9 years ago
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Lilybell2
ACE - Professor
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2.1K Messages
9 years ago
As neither a factory reset nor wiping the cache partition has alleviated your battery problem, I would suggest you take your phone into a Best Buy store that has a Samsung Experience Shop and see if they can assist you with your problem.
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mistysuebyrd
Contributor
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1 Message
9 years ago
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austin_spiller1998
Mentor
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52 Messages
9 years ago
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larryfish1021
Contributor
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2 Messages
9 years ago
Went to the Best Buy store and spoke the the Samsung rep. Was told that Samsung did not write the code - they passed the buck. The only solution the have available is wait for version 5.01. The problem is that they can not restore KitKat on the S5.
Now I have a smart phone that does not do WiFi. I think AT&T should provide unlimited data plans to S5 users until the WiFi problem is fixed.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
@larryfish1021
then ask to speak to there manager as they can and have to flash phones with problems at samsung experence centers. That is why samsung rents that space inside bestbuy along with demoing there phones.
Or find a att device support center and have them swap the phone out.
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Lilybell2
ACE - Professor
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2.1K Messages
9 years ago
Even after downgrading to KitKat, the Lollipop update will continue to be offered to your phone and you can refuse it just so many times (3) before it automatically installs itself. The only way to prevent the OTA update is to stay off WiFi. As you say your phone "does not do WiFi," that shouldn't be an issue for you.
You have not elaborated on your inability to use WiFi, so any number of factors may be involved. As for AT&T providing unlimited data due to your inability to use WiFi, that's not going to happen, and I can understand why it wouldn't happen... AT&T is just your carrier... and, although you may sincerely believe that the Lollipop update is the one and only cause of your phone's WiFi issues, that is based on your opinion. Lollipop is Google's software. Samsung built the hardware and altered Lolipop to suit that hardware and to fit their purposes. AT&T has further customized Lollipop in order accommodate company oriented additions. Who can possibly say wherein lies the problem? Is it the hardware? Is it something in Google's code? Is it caused by Samsung's modifications? Is there a glitch because of AT&T's changes? Without troubleshooting, who can tell?
You haven't said whether you have tried to connect to WiFi at other locations. If you cannot connect to WiFi anywhere, then the issue would appear to be either hardare or software. On the other hand, if the connectivity issue only occurs at your home location, there could very well be a problem with your router, with a bit of cable, or any of a number of other issues.
Before you downgrade to KitKat, or throw your phone in the trash, I suggest you read this guide which outlines problems and solutions relating to the Lollipop upgrade.
[Edited to comply with Guidelines]
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