Locked phone

Does it boot with an AT&T boot screen?   Where did you purchase it?

How do you know the phone is locked?

And what phone is it that you purchased, you posted under Samsung but Samsung makes a lot of different phones

I purchased it through Walmart. Its a Samsung galaxy 23.

Hello, @Inkedmom44! We are happy to guide you in the right direction to unlock your device.

We understand you did not purchase the device with AT&T, but if the device is locked by AT&T we encourage you to submit a device unlock request.

Also check to make sure that the device meets all the unlock eligibility requirements before submitting your request.

We hope this information is helpful, and please let us know if you have any additional questions.

Thank you for reaching out to the AT&T Community Forums!

Rachel, AT&T Community Specialist

Walmart does not sell unlocked phones

@Inkedmom44 

I asked four questions and you Cherry picked 2 to answer. The first question, does it boot with AT&T boot screen?  I gather is a yes.   And as @GLIMMERMAN76  wrote, Walmart sells carrier locked phones.  

Hello, Inkedmom44, we're here to help determine if your S23 is still eligible to be unlocked.

This is not the experience we want you to have, and we want to step in to help. Let's meet in a Direct Message on this together, so we check if the device meets the proper requirements, submit a escalation and work towards a solid resolution. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing back from you. Thanks for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist