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The Samsung Galaxy S24
Kaydia's profile

New Member


1 Message

Tuesday, December 27th, 2022 1:38 AM

Lock phone

I got a note 10 plus as a gift and same is lock

Would like for same to be unlocked 

So that i will be able to use same

Accepted Solution

Official Solution

Community Support


232.3K Messages

1 year ago

Hello Kaydia, we're happy to guide you in the right direction to unlock your device.


As formerlyknownas stated, the person that gifted you the phone will need to unlock the device:


The device will need to meet the requirements to be eligible for unlock:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAIDSM phone that has had paid service for at least six months.


After you submit the request, you can check the status. It usually takes a few minutes to approve your request, but it could take up to 48 hours. If you don't have a wireless account, make sure you select Confirm request in the email we sent you or request will be canceled.


Let us know if this helps.


Kristin, AT&T Community Specialist






ACE - Sage


117.7K Messages

1 year ago

The person who gave it should have unlocked it.

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