Tutor
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27 Messages
Issue with new Samsung Call and Text on other devices feature
I'm having an issue with this new Samsung feature (Call & text on other devices).
Here is a link to the feature: https://www.samsung.com/us/support/answer/ANS00083152/
I have a Samsung Note 10+ and a Samsung Tab S6. Both were purchased from Samsung directly. The Note 10+ is a AT&T variant and the Tab S6 is wifi only.
When I go to "settings" on the Tab S6 and search, I find the option and am able to enable it, however, when I search for the same option on the Note 10+, it's not found. I have attached screenshots from both devices.
I have already contacted Samsung and they said that the option should on the 10+ unless AT&T it blocking it. I'm guessing that perhaps you are blocking it so you can sell your "numbersync" feature but I hope that it not the case. Customers should be fully allowed to exploit the capabilities of the devices that they purchase.
The reason that I did not purchase an "unlocked" phone from Samsung is because the last time I did, "wifi calling" was disabled by AT&T. I was told that customers lose enhanced LTE features and capabilities with unlocked devices.
Please advise . . .
Bkbbkb
Teacher
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9 Messages
4 years ago
week cancellation period and this is a deal breaker for me so I'll just
head to t mobile.
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Bkbbkb
Teacher
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9 Messages
4 years ago
Thought I'd give future people a reason to be further disappointed. I chatted with 5 different reps today between samsung and at&t. The at&t support people blamed samsung for blocking the feature and the at&t people blamed samsung. However, as we have discussed here, there is no incentive for samsung to block their own feature and this website, https://www.samsung.com/us/support/answer/ANS00083152/, states that it is unavailable on at&t and verizon. I got pushed up the chain with at&t and talked to one of the support managers, who, although a nice guy, could not even find this issue within their resources, so at&t support is completely unaware this is even a problem. Somewhere within at&t it is being blocked, but they haven't disseminated any information about why or that it is even being blocked by them. If this is important to you, go elsewhere carrier-wise or go apple.
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formerlyknownas
ACE - Sage
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111K Messages
4 years ago
@Bkbbkb You didn’t really think you were going to find an answer that made sense did you?
In general AT&T cannot find its rear with its own hands in broad daylight. This is not the first time, nor will it be the last time that they disable a manufactures feature in favor of their own. Number sync, advanced messaging, secure family, call protect, removing transcription from VVM, etc.
Anything to create some kind of exclusivity, when all it does is create division.
They are as bad as Samsung who has a history of taking a perfectly good feature provided by Google and screw it up and put their own name on it. I’ll give Samsung credit for at least learning and backing down and limiting the redundancy to just the stupid Bixby button. AT&T just doesn’t seem to get it. And as you can tell Verizon is not much better in that department
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GLIMMERMAN76
ACE - Expert
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23.8K Messages
4 years ago
@Bkbbkb
its not in any support tools because its not a issue as ATT did not want that feature. I am sure next round they will include it but with Samsungs track record of new features and the tech support problems ATT and Verizon passed because of the cost of tech support alone.
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Bkbbkb
Teacher
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9 Messages
4 years ago
ended up going back to Google Fi. Far and away the best user experience
when it comes to mobile carriers, both in features and in dealing with
customer service/managing your account. It's not even close. I would
recommend it to everyone.
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GLIMMERMAN76
ACE - Expert
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23.8K Messages
4 years ago
I would recommend it to folks that live where Tmobile has good coverage but that is not in most rural areas.
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Bkbbkb
Teacher
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9 Messages
4 years ago
excellent feature. And it is also an issue that no one in their support
center even knew that ATT had blocked the feature. At least make it clear
what features you are blocking so that customer's like me can make informed
decisions on the front end.
What does "next round" mean? And what do you mean it would cost tech
support on ATT's side? This doesn't make any sense. They pay their support
employees hourly, so regardless of whether someone calls in about this they
are there and getting paid. What was a waste of time was that I had to chat
with several ATT employees for a long time just to determine that this was
in fact being blocked by ATT when ATT employees should have known this
right from the start--that would have saved a lot of time and money on both
my side and ATT's side. ATT passed on it not to "save money on tech support
and Samsung's track record of new features" but because it is a direct (and
superior) competitor to numbersync, except that, unlike numbersync, it is
free.
Well, that general attitude of making things worse and more difficult for
customers is what cost ATT this customer. Individually not a huge deal to
ATT, of course, but I do hope they see this feedback and make changes to
the way they do business.
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formerlyknownas
ACE - Sage
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111K Messages
4 years ago
@Bkbbkb Fi seems to be a good deal if it covers you. Pity, not me. Nice for you to have choices.
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msburnz
Contributor
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10 Messages
4 years ago
Why can apple users use this feature but samsung users cannot? Att is going to get sued if they do not open this feature up to all users. This is discrimination.
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Constructive
Former Employee
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32.9K Messages
4 years ago
@msburnzits not discrimination and at&t nor any other carrier is bound to offer anything nor is it required.they can add and remove apps, and features and raise prices at their discretion (ps you cant sue your phone provider) read the terms of service
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