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Captainturk's profile

Tutor

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7 Messages

Sun, Sep 15, 2019 3:45 AM

Issue with new Samsung Call and Text on other devices feature

I'm having an issue with this new Samsung feature (Call & text on other devices).

 

Here is a link to the feature: https://www.samsung.com/us/support/answer/ANS00083152/

 

I have a Samsung Note 10+ and a Samsung Tab S6. Both were purchased from Samsung directly. The Note 10+ is a AT&T variant and the Tab S6 is wifi only.

 

When I go to "settings" on the Tab S6 and search, I find the option and am able to enable it, however, when I search for the same option on the Note 10+, it's not found. I have attached screenshots from both devices.

 

I have already contacted Samsung and they said that the option should on the 10+ unless AT&T it blocking it. I'm guessing that perhaps you are blocking it so you can sell your "numbersync" feature but I hope that it not the case. Customers should be fully allowed to exploit the capabilities of the devices that they purchase.

 

The reason that I did not purchase an "unlocked" phone from Samsung is because the last time I did, "wifi calling" was disabled by AT&T. I was told that customers lose enhanced LTE features and capabilities with unlocked devices.

 

Please advise  . . .

3 Attachments

GLIMMERMAN76

ACE - Expert

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22.3K Messages

2 y ago

Yes Att had the feature removed.  Welcome to the carrier meddling in Android.  You don't see it with Apple devices.

Tutor

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7 Messages

2 y ago

Thanks @GLIMMERMAN76 

AT&T "if you are listening",  after the two day AT&T internet outage we had in Dallas several months ago, though long time subscriber, I canceled my landline and internet service immediately because:

 

1. I work from home and had to use my data plan due to loss of internet access. I was not compensated when I was charged for exceeding my data plan.

2. I was only credited $5.00 for being down 2 days which I took as my loyalty being taken for granted.

3. The excuse for the cause of the outage was not acceptable, and I could not afford a reoccurrence due to my job responsibilities. (Who has a SPOF and no DR plan in the 21st century???)

 

This current incident is the last straw. I have a friend with similar devices and they are working fine using Verizon. I will be cancelling my wireless service and severing my last customer relationship with AT&T, good bye and good riddance.

lizdance40

ACE - Sage

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89.2K Messages

2 y ago

@Captainturk     I suggest you read the information and you probably don’t want to go to Verizon -  see what circled in red.   

 I have to wonder if your Internet provider were some other company like Xfinity, would you still be mad at being charged overage on your cellular plan? Most people answer “no because they’re  separate services”. Ta da!    Indeed they are. I’m sure you could’ve made a case to AT&T requesting a one time credit on your data overage. However two days without home Internet is not usually that big a deal for most people, they just cut back and make sure they stay under budget. Also the bulk of current customers have moved to plans which either The plan so there are no overage charges, or they have moved to the unlimited plans. 

 

 

8B5F0684-02EF-40BE-B349-417B55C948F7.jpeg

Tutor

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7 Messages

2 y ago

@GLIMMERMAN76Hi @lizdance40 , thanks for your response, much appreciated.

 

I sort of alluded to it, but below is a verbatim excerpt of my friends response:
 
" . . . Verizon has that feature blocked. It's better to get the unlocked Note 10 plus . I have both unlocked Note 10 plus and Tab S6 and it works flawless[sic] . . .
 
Regarding your question concerning Xfinity and "separate services", my answer is yes. Though AT&T is a multinational conglomerate, with different divisions, entities and separate subsidiaries, there is a still a "customer expectation" of "one company" and one stop shopping.
I know what "great customer service" looks like and what I got from AT&T during that ordeal was far from great.

 
Lastly, as it pertains to my current wireless plan, it had worked well for my family for years. Changing plans and maintaining a comparable level of service would come with a
substantial price increase. As previously stated, the two day outage was a work related anomaly.
 
But getting back to my original point and I quote myself, ". . . customers should be fully allowed to exploit the capabilities of the devices that they purchase."
If AT&T offers a competing service, they shouldn't force that option on their customers. I hope this is just a temporary issue that will get addressed in a future software update.
 
AT&T are you listening . . .
lizdance40

ACE - Sage

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89.2K Messages

2 y ago

@Captainturk   Be prepared to change in the next 3 years again.  The business model has been evolving rapidly and it’s not stopping.  In the future, more services are going to use data.  Advanced message/RCS uses data.  We are going to see the same uptick in use as between 2013 and 2014.   Us consumers collectively used twice as much data in 2014.  Partly because of more phones/users, but also the new phones were LTE, and big screen, which consumes more data and 3G phones were being retired as users upgraded.  All these nifty user friendly apps use data.  

Plan ahead, I already made my move.

Teacher

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9 Messages

2 y ago

At&t please unlock Samsung's call and text on other devices. I just switched over from another carrier but this is making me regret my choice and I will probably switch back

GLIMMERMAN76

ACE - Expert

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22.3K Messages

2 y ago


@Bkbbkb wrote:

At&t please unlock Samsung's call and text on other devices. I just switched over from another carrier but this is making me regret my choice and I will probably switch back


yeah they are not going to unblock it.

Teacher

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9 Messages

2 y ago

Is it because of the number sync feature they have? And does unlocking my phone allow me to get the Samsung feature?

GLIMMERMAN76

ACE - Expert

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22.3K Messages

2 y ago

It's because att made a choice and your seeing it.  Unlocking the phone won't make it work on att.

lizdance40

ACE - Sage

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89.2K Messages

2 y ago


@Bkbbkb wrote:

Is it because of the number sync feature they have? And does unlocking my phone allow me to get the Samsung feature?


I do think in a way that number sync is to blame. AT&T likes to keep their special programs to themselves, even if it’s to the detriment of their customers.  Apple is too powerful, and they can’t get away with that.   
if only number sync weren’t such a poor product.  Verizon’s message plus, and calls on other devices works quite well, and unlike AT&T it works across platforms.

 

Teacher

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9 Messages

2 y ago

Alright thanks. Good to hear some solid answers. I'm still within my two
week cancellation period and this is a deal breaker for me so I'll just
head to t mobile.

Teacher

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9 Messages

2 y ago

Thought I'd give future people a reason to be further disappointed. I chatted with 5 different reps today between samsung and at&t. The at&t support people blamed samsung for blocking the feature and the at&t people blamed samsung. However, as we have discussed here, there is no incentive for samsung to block their own feature and this website, https://www.samsung.com/us/support/answer/ANS00083152/, states that it is unavailable on at&t and verizon. I got pushed up the chain with at&t and talked to one of the support managers, who, although a nice guy, could not even find this issue within their resources, so at&t support is completely unaware this is even a problem. Somewhere within at&t it is being blocked, but they haven't disseminated any information about why or that it is even being blocked by them. If this is important to you, go elsewhere carrier-wise or go apple.

lizdance40

ACE - Sage

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89.2K Messages

2 y ago

@Bkbbkb   You didn’t really think you were going to find an answer that made sense did you?   

In general AT&T cannot find its rear with its own hands in broad daylight. This is not the first time, nor will it be the last time that they disable a manufactures feature in favor of their own. Number sync, advanced messaging, secure family, call protect, removing transcription from VVM, etc.  

      Anything to create some kind of exclusivity, when all it does is create division.  

They are as bad as Samsung who has a history of taking a perfectly good feature provided by Google and screw it up and put their own name on it.   I’ll give Samsung credit for at least learning and backing down and limiting the redundancy to just the stupid Bixby button. AT&T just doesn’t seem to get it. And as you can tell Verizon is not much better in that department

 

GLIMMERMAN76

ACE - Expert

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22.3K Messages

2 y ago


@Bkbbkb wrote:

Thought I'd give future people a reason to be further disappointed. I chatted with 5 different reps today between samsung and at&t. The at&t support people blamed samsung for blocking the feature and the at&t people blamed samsung. However, as we have discussed here, there is no incentive for samsung to block their own feature and this website, https://www.samsung.com/us/support/answer/ANS00083152/, states that it is unavailable on at&t and verizon. I got pushed up the chain with at&t and talked to one of the support managers, who, although a nice guy, could not even find this issue within their resources, so at&t support is completely unaware this is even a problem. Somewhere within at&t it is being blocked, but they haven't disseminated any information about why or that it is even being blocked by them. If this is important to you, go elsewhere carrier-wise or go apple.


@Bkbbkb 

 

its not in any support tools because its not a issue as ATT did not want that feature.  I am sure next round they will include it but with Samsungs track record of new features and the tech support problems ATT and Verizon passed because of the cost of tech support alone.

Teacher

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9 Messages

2 y ago

No I didn't but I wanted to do my due diligence before switching back. I
ended up going back to Google Fi. Far and away the best user experience
when it comes to mobile carriers, both in features and in dealing with
customer service/managing your account. It's not even close. I would
recommend it to everyone.
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