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The Samsung Galaxy S24
rodneygarman's profile

New Member

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5 Messages

Sunday, January 29th, 2023 12:51 AM

Is my Note 8 unlocked already?

I bought the pho e and it's supposed to be unlocked but my Verizon sim which is on and active won't work 

Accepted Solution

Official Solution

Community Support

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232.9K Messages

1 year ago

Hello there, @rodneygarman. We'll be happy to point you in the right direction to help get your device unlocked for you.

 

Kindly note that you will have to contact the cellphone store you purchased the device from so that the original owner can unlock the device.

 

Please review the eligibility requirements to determine if your device is eligible for unlock.

 

For more information about unlocking your device check out AT&T Device Unlock Help - Solutions & FAQs. We're here if you have any questions.

 

Thank you for contacting AT&T Community Forums. 

 

Rasheedat, AT&T Community Specialist 

ACE - Sage

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118.3K Messages

1 year ago

https://www.att.com/deviceunlock/

Who did you buy the phone from? Did you receive an unlock code with the phone?

New Member

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5 Messages

1 year ago

I bought it from a used cell phone store and no he said it was already unlocked so he didn't have the code that was used. This phone is capable of working on the CDMA network correct?

New Member

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5 Messages

1 year ago

If the phone was paid off it shouldn't matter who they heck owns it now it's THEIRS At&t already made the money off the phone so to try and keep a person from using the phone oversees they are claiming it has to be unlocked by the original owner and that we can't do it

ACE - Sage

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118.3K Messages

1 year ago

@rodneygarman

You have no way of knowing the phone paid off.  For all you know the original purchaser walked away from the phone payments and the account payments which means AT&T doesn't have to unlock it. 

And since you are not AT&T's customer and the not the original purchaser of the phone, AT&T doesn't owe you any customer support.

If you use the link I provided and the phone unlock is denied, it should say why. If it says the phone isn't paid off, then you're stuck and you should return the phone

New Member

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5 Messages

1 year ago

Thank you all for your comments I appreciate them all. I understand the process a little better now next to you guys I shall let you know the outcome soon

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