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jzaugg's profile

New Member

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3 Messages

Mon, Apr 25, 2022 10:58 PM

Is my Galaxy A50 phased out? Trying to change from 3G

I bought a renewed Samsung Galaxy A50 (SM-A505U1) online last week and put my AT&T plan SIM card into it. A few hours ago, I got a text message from an AT&T number 7535 that the "[AT&T] network is being upgraded, and the cell phone [I] tried to activate will no longer work". I called the 611 number and was then told "the phone was phased out and you have to get a 5G phone to use the SIM". I'm really bummed and confused because I had looked in these forums and read it was supposed to be fine. According to an April 12, 2022 att.com list of phones, namely the Samsung "Galaxy A50 (A505U1, A505A, S506DL)" were phones "tested and approved for the AT&T network". I updated the A50 to the March 1st security patch and went to Settings -> Connections -> Mobile networks, but it still only shows an "Allow 2G Service" button. How do I update this phone to allow 4G/LTE? Is it because of my SIM card?

Accepted Solution

Official Solution

ACE - Sage

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98.7K Messages

4 m前

Check the sim

Sim info

New Member

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3 Messages

4 m前

(Reposting because I accidentally deleted the text last time before posting.)

ATTHelp

Community Support

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195.8K Messages

4 m前

We can help shed some light on why you received notice that your phone is not compatible with the network, @jzaugg

 

As of February 22, 2022, we shut down 3G enabling our network to better accommodate next generation technologies and services. If you purchased an unlocked device from another retailer, please note, they are not optimized to work on AT&T’s network. This is important to remember when purchasing a non-branded, unlocked device and why you see different model numbers.  

 

If your device is compatible but is not connecting, the following may help with a resolve:

  • Check your data settings to ensure you're using the correct APN. 
  • Get a 4G SIM for your 4G device or a 5G SIM for your 5G device.
  • Download the latest software – If you are an AT&T Customer, software downloads are automatic. If you have a non-branded device, you will need to go directly to the manufacturer.
  • Make sure 4G is enabled on your device. Some customers disable 4G.

If none of the above works for you, the next step would be to replace your device. 

 

Thanks for visiting our Community Forums! We hope this information helps. 

 

Sydne, AT&T Community Specialist

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