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lovestotravel's profile

Contributor

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2 Messages

Thu, Jun 14, 2018 4:15 PM

Install Interrupted for Galaxy S7

I'm stuck at Android version 6.0.1. I cannot update this phone. I've tried clearing cache, deleting apps/photos/music and when that failed, doing a factory reset. Every time I do and try and update the phone, the phone will spend about two hours trying to connect to device management. When it finally says its ready to update, I will follow the steps only to have the phone flash the  "install interrupted - the software update could not be installed" screen. I am at home on wifi, with the phone plugged in to an outlet, about five feet away from the router. 

 

Please help! 

ATTHelp

Community Support

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199.9K Messages

4 y مضت

Good Morning @lovestotravel,


Welcome to the Community Forums!  Not being able to get the update for your phone can be very concerning.  THe steps you said you are taking are the steps I would have suggested to you.


We do have another resource you can try.  It is our Troubleshoot & Resolve Tool.  I will send you the link to this.  When you click on the link I have provided please choose which model of S7 you have, then you will see an option for software release.


I hope this helps.  Have a great day.


Donna V, AT&T Community Specialist

Contributor

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2 Messages

4 y مضت

None of this helped at all. I walked through the entire process and it still won't install the update.

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