New Member
•
3 Messages
Incoming calls being answered remotely by stranger
Hello, thanks in advance for any help.
I have a Galaxy S8+. I formerly used a Samsung Gear S3 smartwatch with it's own phone number, and I had the "Number Sync" feature linked to my phone. If you aren't aware, that is a feature that would allow me to answer calls on my watch that were inbound to my phone. Well after a year I decided I didn't need the phone line on my watch any longer, so I closed it.
Somehow, even though the watch no longer has an active phone line, and the Number Sync feature is disabled and the watch/phone are no longer linked... incoming calls to my phone are still being forwarded to the # that my watch used to have. The big problem is that # is now owned by a random customer not at all associated with me. So I have friends/family/co-workers calling MY phone, suddenly my phone displays a message saying "answered remotely" and they are suddenly talking to her instead of me.
I've called into AT&T support twice, and visited my local AT&T store twice. Nobody is able to help. I've been told to factory reset the watch, which I have. I've been issued a new SIM card.
This is a huge issue and I need some help.
formerlyknownas
ACE - Sage
•
117K Messages
4 years ago
Numbersync allows secondary device to spoof the number on your primary device. It does not forward the calls to the data-only number used by a watch or tablet.
Numbersync functions based on a user name and password created for you phone line. Unless someone has created number sync with the exact same username and password as yourself, this would not be possible. I would suggest you change your password on your AT&T account or line.
If that doesn't fix the problem, the I would recommend you call AT&T and have your account trouble shooted by tech support.
1
0
countpakula
New Member
•
2 Messages
4 years ago
Was this ever resolved? I have the same issue.
4
0