Skip to main content
AT&T Community Forums
C

New Member

 • 

1 Message

Sun, Oct 25, 2020 4:41 PM

i just got the samsung a51 5g and the glass already has cracks in it from being dropped. went to the store and was told it cant be replace

phone glass replaced a51 5g  replace glass 

Responses

davemize

ACE - Professor

 • 

3.1K Messages

a month ago

Yes?.... Although phones may advertise "shatter resistance", they aren't "shatter proof". Breakage due to accidents is only covered by optional add-on warranties. If you have 3rd party coverage, contact the warranty provider.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

44.2K Messages

a month ago

Not a home phone issue, moved to wireless. I’m not sure I’d take the store’s word. Contact Samsung.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question