AT&T Community Forums

I haven't received Android 10😭

Hi, I'm bought Samsung 10+ in China and it's under At&t. The problems is that I haven't received Android 10. My model number is SM-G975U and my baseband version is G975USQS2ASGB I'm currently in South Africa. AT&T please help😭😭😭😭

Responses

sandblaster

ACE - Expert

•

64.7K Messages

4 years ago

Your phone must have an ATT SIM card and on ATT’s network to get updates. You can’t update from South Africa.

2

0

T

Thabang077

New Member

•

2 Messages

There isn't other way(s) eg there isn't a way yo connect to ATT serves? Or maybe recommend me a closest Android 10 that I can install and won't break my phone? Or maybe the ATT and Customer services can download it for me and send me via email? Just something along those lines.

Like

4 years ago

0

Constructive

Former Employee

•

32.9K Messages

no other way to receive updates they do them over the air through their network, there is no file to download and email to you your stuck with what you have until you go to the US and purchase at&t service

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

Thabang077

I haven't received Android 10😭

sandblaster

Thabang077

Constructive

Related Conversations

Did this help you?

Tags