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The Samsung Galaxy S24
zendogen's profile



3 Messages

Thursday, November 12th, 2020 2:49 AM

i got a replacement 8s active that has Android 8 on it. How do i update to android 9?

I got a replacement Samsung 8s active that has Android 8 on it. Automatic update does not find the Android 9 update. How do i get the phone updated to Android 9?

Community Support


232.9K Messages

4 years ago

Hello @zendogen,


Thank you for your concern.


Go to your Settings> Software update>Updates> Select install update.


If there's a available update, you'll be able to update your software.


If not, you will need to wait  until the latest software is available.


If you ever have any other questions or concerns in the future, feel free to reach back out as we are always here to help!


Jonye, AT&T Community Specialist

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