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CarlosGk's profile

Tutor

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6 Messages

Thu, Aug 11, 2022 8:59 PM

I cannot activate WIFI Calling because ATT is failing to valid my address

I cannot activate WIFI Calling because ATT is failing to valid my address in my Galaxy Phone

My address is valid and I confirmed with USPS when I moved in 6 months ago.

How do I do for ATT to validate my address?

OttoPylot

ACE - Expert

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18.9K Messages

2 m مضت

It's probably not in the database that supplies AT&T with current addresses. The database is maintained and updated by a third party. 

Try another address that is closest to you and see if that works.

Tutor

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6 Messages

2 m مضت

OttoPylot, what is the point on that?   my old address (same city) works but I'm trying to use my correct address so 911 get the right info.

OttoPylot

ACE - Expert

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18.9K Messages

2 m مضت

All you need to do is have a valid address in the database to activate WiFi-C. That's an FCC E911 requirement. Again, try an address that is closest to you. It would be no different if you were in a different city or the same city but far away from your home address and needed to call 911. You can try to call Support and see if someone up the chain (not Level 1 or Level 2) can manually add your home address but that's a long shot.

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