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The Samsung Galaxy S24
ca1ic0cat's profile

4 Messages

Wednesday, December 27th, 2023 4:09 PM

how to swap phone #s when I have a SIM and an eSIM

I have an eSIM in a Galaxy Fold 4 after the guy at the store messed up. The screen on the Fold 4 broke so I bought a S23+ from the AT&T online store to replace it. Long story but the Fold 4 is too thick when folded.  I want to xfer my old phone number from the Fold 4 to the S23+ and vice versa. I can't find a procedure to do this. Does somebody know how to get this done?  

Accepted Solution

ACE - Sage

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117.6K Messages

5 months ago

Community Support

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232.1K Messages

5 months ago

Hi there, thank you for contacting AT&T Community Forums.


We hear you and understand your concern. We're here to help you. Please meet us in a DM for better assistance, we will change the numbers for you.

Donald, AT&T Community Specialist

4 Messages

5 months ago

I went to the store and the fellow there set up a new Sim and did the hard swap.  The phone numbers are ok, now I have to fix the billing....

ACE - Sage

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117.6K Messages

5 months ago

What do you mean fix the billing? Did you add an additional line to buy the new phone? You should not have done that. If you now have two installments for two different phone numbers for two different phones, you have a whole new problem.

4 Messages

5 months ago

yes, that's exactly what the woman on the AT&T phone site set up.  It was all good (the phones on installment matched the phone numbers) until the guy at the store set up a new hard sim with my old number and then when the old phone number was swapped to the new phone (S23+) the installment billing stayed with the phone number.  Then I got a message from AT&T saying thanks for the new purchases and my total bill was roughly $500/month, when the new bill with discounts (and a line with a Galaxy smartwatch added) was going to be $260.  So yeah, whole new problem.

Any suggestions?  I was going to dial 611 now but I think this is going to be convoluted.

ACE - Sage

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117.6K Messages

5 months ago

Okay so just to confirm you want to keep the old phone number not the new phone number correct?

And you originally just wanted to buy a new phone and pay for it and move your phone number, yes?

Then you call AT&T and cancel the new phone number. The total amount of the installments on your new phone will be on your next bill. Or pay the installments first and then call and cancel the line.

For the most part service providers will not sell you a phone outright. They require installments which means you either have to have an existing line that has no obligation on it, or you have to pay something off in order to finance a new phone. So your option was either to pay off the old phone start a new installment on your existing phone line, or not buy from your service provider.

 You buy at full price, from Samsung, Best buy, anywhere else but the service provider.

If you did something funky like trade in the defective phone in order to buy a new Samsung phone, you have a whole new problem.  

The most important thing to remember when you deal with any service provider is their product is service, not the phone it's just a means to an end. And when you go into a store or call on the phone their job is sales people is to sell you more of their product, the service.  It would not surprise me at all if you have somehow been doubly tied into some sort of installment with bill credits thing that have you paying for service, but you aren't paying for either phone.  🫣.   

4 Messages

5 months ago

Actually not quite.  I still owe money on the fold 4, so I was planning on keeping it active.  If I can just keep paying for it on the plan and the new S23+ on the plan while keeping the old phone number and cancelling the new one, fine.

I'll have to call the customer service people, it's going to be interesting

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