How to deal with an unsuccessful att device unlock request, when I no longer own that phone number
I am an international student and I have chosen att as my carrier during my couple of years in United States. And I bought a smartphone in an att store, which l was told later it is locked and I need to unlock it if I go back to my country.
I called 611 to unlock my device. The officer told me it is all set. AT&T Customer Care sent me a confirmation email on that case.
However, on that email I found that, the officer made a mistake on my phone. My phone is Samsung S9 but was mistaken as an "9.7-inch iPad Pro embedded Apple".
What's worse, when I go back to my country, I am not able to unlock it.
I tried to call att international line. I tried to use "chat" on att website. They both require an att phone number.
However, I have canceled my service before I left the States, so I no longer have a valid att phone. I cannot proceed to deal with this case.
All I have is a smartphone with its IMEI number, and a confirmation email from AT&T Customer Care with my Device Unlock Request's CASE number.
Can anyone help? Appreciate.