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The Samsung Galaxy S23
shealeyhey's profile



2 Messages

Wednesday, September 24th, 2014 3:02 PM

Help! Updated and touchscreen unresponsive.


This morning my phone decided to update itself, an AT&T update on the galaxy s5, and now my touchscreen will not respond. The physical buttons work, but I can't unlock my phone because it doesn't seem to recognize when it's being touched. How can I fix this?

ACE - Expert


23.8K Messages

9 years ago

pull the battery.  Reinstall the battery then reboot the phone and you should be good.  It happens sometimes with updates the touchscreen needs to reinitalize in the software.

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