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shealeyhey's profile



2 Messages

Wed, Sep 24, 2014 3:02 PM

Help! Updated and touchscreen unresponsive.


This morning my phone decided to update itself, an AT&T update on the galaxy s5, and now my touchscreen will not respond. The physical buttons work, but I can't unlock my phone because it doesn't seem to recognize when it's being touched. How can I fix this?


ACE - Expert


23.4K Messages


pull the battery.  Reinstall the battery then reboot the phone and you should be good.  It happens sometimes with updates the touchscreen needs to reinitalize in the software.

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