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shealeyhey's profile

Contributor

 • 

2 Messages

Wed, Sep 24, 2014 3:02 PM

Help! Updated and touchscreen unresponsive.

Hello,

This morning my phone decided to update itself, an AT&T update on the galaxy s5, and now my touchscreen will not respond. The physical buttons work, but I can't unlock my phone because it doesn't seem to recognize when it's being touched. How can I fix this?

GLIMMERMAN76

ACE - Expert

 • 

22.4K Messages

7 y ago

pull the battery.  Reinstall the battery then reboot the phone and you should be good.  It happens sometimes with updates the touchscreen needs to reinitalize in the software.

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