Earbuds, cases, wireless speakers, and the latest devices. We've got the season's hottest gifts!
The Samsung Galaxy Z Flip4
coldheat06's profile

Contributor

 • 

3 Messages

Wed, May 10, 2017 8:23 AM

Help: Note 5 (SM-N920A) Updates to Nougat then after Restart goes back to Marshmallow 6.0.1

I recently purchased my Note 5 on May 5th, and received the Nougat OTA ....... the phone goes through the download but after the download and update is completed it reverts back to Android 6.0.1.

Of course ..... I have to wait another 24 hours to try it again with the same output.....

I have already performed 2 Factory Resets and still the same thing happened...

What am I doing wrong??

Contributor

 • 

3 Messages

6 years ago

Screenshot_20170510-052556.png

 

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.