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15yrcust's profile

Contributor

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1 Message

Tue, Feb 20, 2018 11:36 PM

Gear S2 Suspended - contract not signed reason

I have a Samsung Gear S2 watch that I have had for over 6 months.   My account is setup to autopay 5 devices the only device suspended this month is the Gear S2.  I purchased 2 devices when I got my Gear S2 watch.   I signed the contract.  Devices have been fine on AT&T account for at least 5 months after purchase.  Why now suspended?

 

 After calling AT&T support, they are telling me I never signed a contract for the watch, in order to get it activated I need to call 1-866-895-1092 to activate.   I'm worried they are changing my contract and asking me to resign.   I cannot get a straight  answer after talking with 2 representatives from AT&T.

 

ATTHelp

Community Support

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200.4K Messages

5 y مضت

Hello @15yrcust,


Any suspension can raise a concern, especially if there is a notification presented of it not being activated.  We would love to look into this for you and get to the bottom of it!


Due to the nature of your situation, I will be sending you a Private Message to gather further details.  Please look for this message in your Forum’s inbox. 


Thanks!


Adam, AT&T Community Specialist

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