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Jreich001's profile

New Member

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2 Messages

Fri, Jul 8, 2022 2:25 AM

Galaxy Ultra 22 5g not on registered network no cell signal

This started yesterday.  no cell signal and can't get data or make calls.  I've swapped sim cards at the att store.  They adjusted and verified VPN settings.  The phone alternates between 5g and nothing.  even with 5g showing I can't make calls.  Recently updated software so I'm hoping this isn't the problem.  

ATTHelp

Community Support

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200.3K Messages

3分前

Hi @Jreich001, we'd be happy to help you get registered on the network.

 

Try resetting your network settings to refresh your connection to the network.

 

Swipe down from the Notification bar, then select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.

 

Here are some additional troubleshooting steps to take if you continue to not be able to connect to the network.

  • Turn your phone off and back on.
  • Make sure you have service in your area. Check out the AT&T PREPAID Coverage Map.
  • Activate your AT&T PREPAID account, refill your minutes, or renew expired AT&T PREPAID plans at the AT&T PREPAID Support Center.
  • Be sure that you and your callers use 10- or 11-digit dialing when placing calls.
  • Learn how to call or message internationally if you’re traveling outside the U.S.
  • Check out Device Support tutorials and videos that'll teach you how to:
    • Turn off Airplane Mode. Most phones display an airplane icon when Airplane Mode is on.
    • Turn off Do Not Disturb or Quiet Hours. Some phones have this setting to keep you from getting calls during certain times or while the setting is turned on.
    • Turn off Call Forwarding. Press #21# on your phone and then the CallSendTalk, or Receiver key. If your calls continue to forward to another number, learn how to turn call forwarding on and off.
    • Check the Blocked Calls or Reject List. On some phones, you can block calls from certain numbers or create a reject list to avoid calls you don’t want to get.
    • Insert SIM card. Steps on how to remove and reinsert the SIM card if your phone displays Insert SIM or Emergency Calls Only.

Let us know if this information helps and thank you for contacting the AT&T Community Forums.

 

Mellira, AT&T Community Specialist

New Member

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2 Messages

3分前

I've done all of these... the att store employees have done all of these.   I'm going to factory wipe the phone and reload my apps.   If that doesn't work out had to be a warranty issue.   I should not have to do all of these things everytime I need cell signal.   I rely on my phone for my job as I'm on call 24/7.  I previously swapped Sim cards from my wife's ultra22 and her Sim didn't work in my phone but my did in hers.   

ATTHelp

Community Support

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200.3K Messages

3分前

Hello @Jreich001, we are here to help you with your cell device signal.

 

We do understand your frustration with not having a good signal on your device.

 

Let’s meet in a Direct Message to discuss escalating your connections to the AT&T network. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Thank you for visiting the AT&T Community Forums!

 

Danielle, AT&T Community Specialist

djackson47

New Member

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15 Messages

3分前

I'm having same issue with my s@20 - it started 7 days ago as well.  I've been on ATT chat every day since trying to resolve the issue.  They've sent me two sim cards - both of them throw up the same not registered with a network message.  My phone only works on wifi calling.  Where I live and use my phone has very poor cell service, also.  

ATTHelp

Community Support

 • 

200.3K Messages

3分前

Hi there @djackson47, thank you for reaching out to us. We'd love to see what we can do on our end to help with your network service.

 

Try resetting your network settings to refresh your connection to the network.

 

Swipe down from the Notification bar, then select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.

 

Here are some additional troubleshooting steps to take if you continue to not be able to connect to the network.

  • Turn your phone off and back on.
  • Make sure you have service in your area. Check out the AT&T PREPAID Coverage Map.
  • Activate your AT&T PREPAID account, refill your minutes, or renew expired AT&T PREPAID plans at the AT&T PREPAID Support Center.
  • Be sure that you and your callers use 10- or 11-digit dialing when placing calls.
  • Learn how to call or message internationally if you’re traveling outside the U.S.
  • Check out Device Support tutorials and videos that'll teach you how to:
    • Turn off Airplane Mode. Most phones display an airplane icon when Airplane Mode is on.
    • Turn off Do Not Disturb or Quiet Hours. Some phones have this setting to keep you from getting calls during certain times or while the setting is turned on.
    • Turn off Call Forwarding. Press #21# on your phone and then the CallSendTalk, or Receiver key. If your calls continue to forward to another number, learn how to turn call forwarding on and off.
    • Check the Blocked Calls or Reject List. On some phones, you can block calls from certain numbers or create a reject list to avoid calls you don’t want to get.
    • Insert SIM card. Steps on how to remove and reinsert the SIM card if your phone displays Insert SIM or Emergency Calls Only.

If your device is compatible but is not connecting, the following may resolve the issues:

  • Program the data settings for your non-AT&T device.
  • Get a 4G SIM for your 4G device or a 5G SIM for your 5G device.
  • Download the latest software – If you are an AT&T Customer, software downloads are automatic. If you have a non-branded device, you will need to go directly to the manufacturer.
  • Make sure 4G is enabled on your device. Some customers disable 4G.
  • Try a couple of solutions written by some community members:
  • Reset your network settings to fresh your connection: Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added. You will not lose data like pictures, videos, or text.
    • iPhone: Settings>General>Reset>Reset network settings
    • Android: Settings>General Management>Reset>Reset network settings

You will find more solutions & help in our Forums article provided by the Community.

 

If your service doesn't improve, please come back and let us know!

 

Mellira, AT&T Community Specialist

 

djackson47

New Member

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15 Messages

3分前

I went through the data setting on my phone - and noticed one difference - 

on the instruction page to add new apn type the instruction page you linked me to says 

APN type  default,mms,supl,hipri  
 
My phone says: default.mms.supl. fota (which looks like is for tablets according the instructions to change the settings? 
Also, I don't have the option to add an APN.. when I click on the three dots it says "Discard" 

New Member

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9 Messages

2分前

Any resolutions to this? I have the exact same problem which started 3 days back. Thank you!

djackson47

New Member

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15 Messages

2分前

@skyandearth I did the whole annoying and frustrating troubleshooting with ATT for two weeks.. they talk in circles and didn't get anywhere at all with them.  They sent me two new sim cards and neither of them solved the issue.  Two nights ago, I was sitting outside (out of wifi calling range) and my phone started buzzing and beeping with notifications.  I look at my phone and I have 5g service... I do not have this issue any longer.  I have no idea why, other than I think it must be a network issue with them switching towers over to 5g.. I don't know..  wish I had a solid resolution for you, but I can't pinpoint what made my phone start working again.  

New Member

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4 Messages

2分前

Mine started 3 days ago. My family is on my plan and they aren't having any network issues. Went to AT&T yesterday. Changed SIM card and get back home and no network. So frustrating when you have to have a phone and work. Pay too much money for this hassle.

djackson47

New Member

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15 Messages

2分前

@MsMainsail did you reset your settings and network settings?  I reset everything I possibly could short of doing a factory reset.  Luckily, it didn't come down to that.  You can refresh your network yourself by going to the ATT website, as I also did that.  Like I said, I have no idea what fixed my phone because I worked at it tirelessly for two weeks and gave up.. it's when I gave up that the phone started working, I also updated my APN to the enhanced phone settings.  Wish I knew how to help you because I know how frustrating it is.  

New Member

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4 Messages

2分前

@djackson47 I have tried all of the recs short of a total reset. Went to ATT and she put a new SIM in. Phone is maybe 4 months old. Appreciate the response. Fingers crossed it's resolved quickly. I have 8 lines w them and this just won't fly for long. 

New Member

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9 Messages

2分前

I did factory reset and it didn't solve anything. I also got a new SIM card and no change. Now just like @djackson47 said, I did start getting network a day back.. Right now it is kind of random and goes in and out. Hoping that it gets better. I am also thinking of opening a ticket with Samsung.

djackson47

New Member

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15 Messages

2分前

@skyandearth Mine has stayed consistently on the 5g network.. It's why I'm thinking it's a network issue with certain phones.  I was trying to think back to the day it started working and the only thing I did differently on that day as far as troubleshooting was toggle the "allow 2g service" to on because it says if it is disabled some apps and functions may not work in locations where LTE or 3G is unavailable.. probably has nothing at all to do with making my phone work again, but it's the only thing I did on that day differently.  

starbai

New Member

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17 Messages

2分前

By any chance any resolution on this? My S22 Ultra just began doing this exact same thing yesterday. Around 5pm ET on 8/1/2022.  Outta no where. I didn't do any updates. Just all of a sudden it wont make any phone calls or register to a cell signal.  If I go closer to a 5g tower it WILL connect and work.  At home no 5g (not unusual) and wont connect to anything.  WIFI calling will work. As well.  I wnet to Samsung's Service CEnter (assurion) they did a diagnostic and said the phone is working correctly.  Went to ATT, they gave me a new SIM. Nothing.  Factory reset and network connections reset. 

Been on the phone with Samsung/ATT customer support for the better part of this work day.  I need this phone for work and with a pregnant wife at home.  Only resolution anyone has offered is for me to send the phone to Samsung for repair, and to then be without a phone for 7-14 days.   Not sure how that's an acceptable solution. 

Trying to get my hands on someone's old ATT phone for now if I have to just to keep connection while I send this thing in.  

But I'm strongly starting to believe this issue is with ATT not Samsung or this phone if other people are having this problem. 

djackson47

New Member

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15 Messages

2分前

I do not believe the issue I had with my phone was a samsung or phone issue, but like you I spent too much time trying to troubleshoot my phone thinking it was that.  The issue is with the ATT network and I think it has something to do with switching over to the 5G towers.. 

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