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Tutor

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7 Messages

Tue, Jan 14, 2020 7:20 PM

Galaxy S8 - latest software update?

Is it me or have we not received an update for the Galaxy S8 since October? I check every few days and am told my Current software is up to date. I know there have been security updates that have been pushed for the S8, as I also have the unlocked version of this phone for work. It currently has the December 1, 2019 security patch level on it, while my personal device is stuck on the October release.

Is AT&T not pushing updates for this phone anymore, despite the fact that Samsung themselves are still releasing monthly patches for it?

Responses

Brand User
ATTHelp

Administrator

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108.6K Messages

a month ago

Greetings @mattsternc,

 

You asked a good question that we'd be more than happy to answer. The most recent update that we had was released back on October 15, 2019. The other device you have is an unlocked device meaning it prone to get the software update faster than your AT&T branded device. Once we receive the update we'll push it out for your Samsung galaxy device. 

 

There isn't a specific ETA on when the update will follow through though. But, you should get an OTA (Over the Air message) when it time.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
gy1363

Tutor

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16 Messages

@ATTCares The S8 Active received the Nov update in December, but the S8 is still on the Oct update. When will the S8 be updated?

New Member

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3 Messages

This is ridiculous... I posted elsewhere asking why my Note 8 is also still on October Security update when everyone... Verizon for example... is on December??!!
I bought this phone through our Corp Account for business use and I expect phones used for corp/business to be supported properly. If you guys can't do that, I'll take my business and all our lines elsewhere.
GLIMMERMAN76

ACE - Expert

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19K Messages

@donm527 you all realize that the s8 and note 8 are end of life right? They will go on a quarterly update schedule and receive just security updates quarterly. They will not see the next version of android which is android 10.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gy1363

Tutor

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16 Messages

We're not expecting an OS update. Vz is pushing the monthly security updates to the S8. As I mentioned in a prior post, T pushed the Nov security patch to the S8 Active in Dec. BTW, I'm retired AT&T IT manager. I expect the company to do just as good, if not better, than the competition in supporting their products and customers.

New Member

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3 Messages

@GLIMMERMAN76 I realize that the Note 8 won't get full OS updates. But if they still give security updates... monthly, quarterly, bi-annual... then that is NOT EOL.

Where do you get the annoucement that AT&T starts doing security updates on a quarterly schedule now after two years?? If they say that, at least I'll know and move on.

Verizon and Austrialian users (Reddit) are getting MONTHLY security updates still on their Note 8s. What does that say about AT&T then if they can't provide reasonable support that others can?

GLIMMERMAN76

ACE - Expert

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19K Messages

@donm527 What does samsung say? Its right on the security page on the site. I agree every carrier could do better but its a proven fact older phones get left behind unless its a iPhone pixel or one+ phone. I think phones updates on android are so fragmented its just a plan mess. Samsung has actually done better in the last half of 2019 with updates to OS and security.

https://security.samsungmobile.com/workScope.smsb

Notice this part..

¹ The list of monthly security update models are subject to change as the regular support period expires.

Also, some carriers may only support quarterly updates for all applicable current models listed above.

² The list of security update models are subject to change and it will be reviewed on a periodic basis.

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GLIMMERMAN76

ACE - Expert

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19K Messages

@gy1363 I don't expect anything from ATT anymore really. Most times ATT can't find its way out of a wet paper bag. The other problem is the lack of transparency with updates in the first place. I know for a fact the Jan android patch for the s8 and note 10 are setting on the ATT test servers since you can get to it with your phone.

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joeldf

ACE - Guru

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447 Messages

@donm527, it's not AT&T. It's Samsung. While there's been no official word yet, Samsung has been relegating phones that hit around the 3-year mark since initial release (not date of sale) to the quarterly update patch schedule. The S7 is there now, and has been since summer of last year. The S8 will likely hit that point this coming spring.

- Joel
Award for Community Excellence 2019 Achiever*
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gy1363

Tutor

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16 Messages

AT&T pushed the Nov security update to the Galaxy S8 Active on Dec 16. My question is why hasn't it been pushed ot the S8?

Tutor

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6 Messages

The January 2020 security update(G950*XXS6DTA1) for s8 and s8+ is rolling out in European countries. Why is AT&T still on October? Do they want people to have these vulnerabilities to either A:get hacked or B: purchase a newer phone? Either way it makes many long time customers, such as myself, want to leave AT&T to go back to Verizon or maybe some MVNO. Even better wait until sprint and tmobile merge and join them. Any way you look at it; AT&T does not push updates fast enough or in compliance with new terms Google is putting out on updates.

Tutor

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7 Messages

The new update is out finally. December security patch, which is good. Oddly enough, the unlocked S8 for work just got the January security patch and a camera update. Guess we will see how long it will take for AT&T to push that out.

I would assume that access to the test server to see that newer updates are available requires some level of access?

(edited)

GLIMMERMAN76

ACE - Expert

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19K Messages

@mattsternc Nope just google it as I cant post on here how to get to it.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.