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gg1

Teacher

 • 

15 Messages

Wed, Apr 26, 2017 6:37 PM

Galaxy S8+ First week issues

Has anyone else experienced these quirks:

- The touch screen is not responsive when an app is in full-screen mode and I try to click an arrow or menu at the top of the app

- The cursor starts to randomly jump around and launch links that I do not select

- The cursor jumps to a random spot on a page

Responses

GLIMMERMAN76

ACE - Expert

 • 

20.7K Messages

4 years ago


@gg1 wrote:

Has anyone else experienced these quirks:

- The touch screen is not responsive when an app is in full-screen mode and I try to click an arrow or menu at the top of the app

- The cursor starts to randomly jump around and launch links that I do not select

- The cursor jumps to a random spot on a page


@gg1

do you have a tempered glass screen protector on the phone?  If you do there is your problem(The bestbuy I got our phones from had all the zagg version returned since they didnt work).  If you dont then your having a hardware issue since my wife has a s8 and I have a s8+ and they have worked flawlessly.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gg1

Teacher

 • 

15 Messages

4 years ago

No screen protector.  It happens sporadically, which is part of the frustration.

 

I wonder if it's a combination of the device, Nugat & the apps

GLIMMERMAN76

ACE - Expert

 • 

20.7K Messages

4 years ago

@gg1

 

like I said I have not seen those problems.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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