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Tutor

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6 Messages

Mon, Apr 24, 2017 8:10 PM

Galaxy S8+ Device Unlock

I bought a ATT Galaxy S8+ by paying outright price and would like to unlock it. But the unlock system throws me a error regarding IMEI doesnt match to a wireless phone or tablet. Contacted @ATTMobility through here and the reply i got is this
" I completely understand your point and we really want to help you with this, However, regarding the device's information we will be able to get it unlocked once we complete the 6 months since the device has been purchase as a Go Phone device. I understand the device is not attached with the line that we have activated under the Go Phone account and I was checking more options to help you with this however the system is showing the device is under a Go Phone Price."

Im a prepaid customer and clearly my phone isnt subsidized by GoPhone and i would like a exception in this case.

Kindly help me out.

Responses

GLIMMERMAN76

ACE - Expert

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20.7K Messages

4 years ago


@jagadish9 wrote:
@I bought a ATT Galaxy S8+ by paying outright price and would like to unlock it. But the unlock system throws me a error regarding IMEI doesnt match to a wireless phone or tablet. Contacted @ATTMobility through here and the reply i got is this
" I completely understand your point and we really want to help you with this, However, regarding the device's information we will be able to get it unlocked once we complete the 6 months since the device has been purchase as a Go Phone device. I understand the device is not attached with the line that we have activated under the Go Phone account and I was checking more options to help you with this however the system is showing the device is under a Go Phone Price."

Im a prepaid customer and clearly my phone isnt subsidized by GoPhone and i would like a exception in this case.

Kindly help me out.

try again after the 14 day return period has passed.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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79.3K Messages

4 years ago

  If that's the issue, why didn't they say so?

If @ATTMobilityCare can't help once The buyers remorse is up, then holler for @ATTKevin

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

4 years ago

Yeah its strange..the @ATTMobilityCare never mentioned me remorse period reason.
Brand User
ATTHelp

Community Support

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140.1K Messages

4 years ago

Good Morning @jagadish9!

 

Thank you for reaching out to us on our Community Forums! I see you have been attempting to contact us in regards to your device unlock problem. I can assist you on this matter.

 

Rest assured, I will be sending you a private message directly. Please look out for this shortly. This way we can research more details regarding your unlock request.

 

I hope to speak soon! Have an excellent day.

 

Shenoah, AT&T Community Specialist

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