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jagadish9's profile

Tutor

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6 Messages

Mon, Apr 24, 2017 8:10 PM

Galaxy S8+ Device Unlock

I bought a ATT Galaxy S8+ by paying outright price and would like to unlock it. But the unlock system throws me a error regarding IMEI doesnt match to a wireless phone or tablet. Contacted @ATTMobility through here and the reply i got is this
" I completely understand your point and we really want to help you with this, However, regarding the device's information we will be able to get it unlocked once we complete the 6 months since the device has been purchase as a Go Phone device. I understand the device is not attached with the line that we have activated under the Go Phone account and I was checking more options to help you with this however the system is showing the device is under a Go Phone Price."

Im a prepaid customer and clearly my phone isnt subsidized by GoPhone and i would like a exception in this case.

Kindly help me out.
GLIMMERMAN76

ACE - Expert

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23.4K Messages

5年前


@jagadish9 wrote:
@I bought a ATT Galaxy S8+ by paying outright price and would like to unlock it. But the unlock system throws me a error regarding IMEI doesnt match to a wireless phone or tablet. Contacted @ATTMobility through here and the reply i got is this
" I completely understand your point and we really want to help you with this, However, regarding the device's information we will be able to get it unlocked once we complete the 6 months since the device has been purchase as a Go Phone device. I understand the device is not attached with the line that we have activated under the Go Phone account and I was checking more options to help you with this however the system is showing the device is under a Go Phone Price."

Im a prepaid customer and clearly my phone isnt subsidized by GoPhone and i would like a exception in this case.

Kindly help me out.

try again after the 14 day return period has passed.

ACE - Sage

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100.4K Messages

5年前

  If that's the issue, why didn't they say so?

If @ATTMobilityCare can't help once The buyers remorse is up, then holler for @ATTKevin

 

Tutor

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6 Messages

5年前

Yeah its strange..the @ATTMobilityCare never mentioned me remorse period reason.
ATTHelp

Community Support

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200.6K Messages

5年前

Good Morning @jagadish9!

 

Thank you for reaching out to us on our Community Forums! I see you have been attempting to contact us in regards to your device unlock problem. I can assist you on this matter.

 

Rest assured, I will be sending you a private message directly. Please look out for this shortly. This way we can research more details regarding your unlock request.

 

I hope to speak soon! Have an excellent day.

 

Shenoah, AT&T Community Specialist

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