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1 Message

Sun, Jul 21, 2019 3:31 AM

Galaxy s8 active

When i turned my phone on with the new sim it didnt ask for the code so what do i do with the unlock code to unlock my device 


Accepted Solution

Official Solution

Brand User



108.7K Messages

7 months ago

Hello @J102893,


We can definitely provide you with the unlock instructions for your device. Now that you have the unlock code for your cell phone, you can complete the unlock process by following these steps:


1. Power off the device, remove the battery, and insert a non-AT&T SIM card.
2. Re-insert the battery and power on the device with non-AT&T SIM.
3. The device displays ”Enter the device unlock code.”
4. Enter the unlock code.
5. Press OK.


Please let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.