Galaxy S7 message photos will not load
Galaxy S7, yeah I know it is an old model, but this phone is new. If a photo is attached to a text message coming in, the photo does not automatically open. If I click on the box, the circle spins for awhile, but no photo ever shows up. If I power down completely and restart, the photo will appear. That doesn't really seem like a viable solution, I should not have to turn off my phone to be able to see a photo.
Mobile data is turned on. Auto download is enabled. Messaging app is the one that was pre-loaded on the phone, simply called "Messages", icon is a yellow box with two message bubbles in it. Internet searches indicate this is a chronic issue. Is there a real solution?