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1 Message

Fri, Jul 6, 2018 4:00 AM

Galaxy S6 Active not updating to 7.0

I have an old S6 Active that is dying on me running Android 7.0. I decided to pick up a new S6 active, because budget and I like this phone, but it says that Android 6.0.1 is the current version. I have attempted to manually update multiple times, and even tried to update through smart switch. Is there something I am missing? Thanks!


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127.3K Messages

2 years ago

Hello @CurtisKahre.

Our software tutorial page for the S6 Active shows that 7.0 should be the version AT&T phones run. We recommend wiping the cache partition and trying the software update again:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight 'wipe cache partition'.
  5. Press Power button to select.
  6. Press the Volume down key until 'yes' is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If that does not help, you may have to perform a factory reset. If the factory reset doesn’t help, there may be an issue with the device. Did you buy the phone new from AT&T? Buying a used or non-AT&T phone may affect what software updates you get and where you get them from.

Dawn, AT&T Community Specialist

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1 Message

a year ago

what is the bixby key on the s6 active is it the multi-function key.

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