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What is happening with 3G?
saxonprez's profile

Contributor

 • 

1 Message

Wed, Feb 8, 2017 2:06 AM

Galaxy S5 freezes

My Galaxy S5 is less than a year old.  I now have to charge it 5 or more times per day.  The phone always feels hot.  Is my battery the problem?  Do I need to turn my phone OFF completely every night?  I am desperate, as I still have 16 months to pay on this thing!

ATTHelp

Community Support

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176.6K Messages

5 y ago

Hey @saxonprez,

 

I know when your device is still on an Installment Plan it can be a little scary when it starts to encounter some problems, but we can definitely get this resolved for you! I would be delighted to help!

 

The good news is your Galaxy S5 has a removable battery! I would try removing the battery and then replacing it. Also make sure you’re using the charger which came with the device to ensure it is charging at the correct voltage. To avoid any excess battery usage, make sure all apps are closed when not being used, your screen’s brightness is low and your software is up to date. You can check for a software update by visiting Settings > System > About device > Software update.

 

A final chance at correcting this issue would be to complete a master reset. The master reset switches the device to factory settings; removing any personal information including photos, apps, contacts, etc. Please be sure to make a backup of your device first so you can restore it later. Our Device Support Center has step-by-step instructions on how to complete a backup and reset.

 

If you’ve had your Galaxy S5 for less than a year, it is possible it’s still within warranty, as well as your battery. You can learn more about our accessory and device warranty exchange programs to see if you qualify for a replacement.

 

I do hope this helps out and you’re able to remedy this situation! Have a beautiful day!

 

Portia, AT&T Community Specialist

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