Skip to main content
AT&T Community Forums
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.



2 Messages

Mon, May 6, 2019 4:17 AM

galaxy s4 active - did not confirm request - device unlock error

have screenshots if needed


have confirmed with phone support that device is not attached to an account and I meet all requirements. I recieve confirmation email and click link and page says confirmed but 48 hrs later get request cancelled email because I "did not confirm" tired of the run around. please help me with this bull spit


Brand User

Community Support


127.3K Messages

a year ago

Hi, AltNairb,


We'd love to help with this. To do so, we'll need some account information.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.


James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question