New Member


1 Message

Tue, Apr 7, 2020 11:00 PM

Galaxy S20 Visual Voicemail Setup


I'm trying to set up by wife's S20 with visual voicemail and it keeps failing. It'll ask for me to dial the voicemail after it fails,which I do, and then it just fails again.

Any advice on how to fix this would be appreciated


Brand User

New Member


119.7K Messages

2 months ago

Hi @Jacobson053;


We are more than happy to look into your visual voicenail (VVM) concerns.


We want to know:

  1. Is your device AT&T branded or manufacturer unlocked
  2. What AT&T service and plan are you currently on
  3. Is your cellular data turned on, and WiFi calling enabled
  4. Did you follow all the steps to set up your visual voicemail
  5. At what point did you experience an error and what error message pops up
  6. You can try to troubleshoot the VVM feature to see if it resolves it

Please reach back so we can assist further.



Doyin, AT&T Community Specialist.


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