New Member
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8 Messages
Galaxy S10e hasn't updated in a year. Says current software up to date.
I have a Galaxy S10e running Android 9. Ive had this phone new when it was released last year and don't remember this phone ever having an update pushed to it. Its an att phone with att Sim card and I'm an att customer. Probably won't be for much longer if these little quirks keep happening. Anyone know how to fix this?
ATTHelp
Community Support
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231.5K Messages
4 years ago
Hello, @Kymanimal,
Thank you for reaching out. Here are things to know about updating your device through AT&T. Look at it and check the list of requirements to receive an update. The requirements are:
If your device wasn't originally on the AT&T network, the update may fail.
If all the requirements are met, sign into your myAT&T account and follow the steps to manually update the software.
Have a great week.
James, AT&T Community Specialist
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ericdozier
New Member
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1 Message
3 years ago
Did you ever resolve the problem with your phone not updating?
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