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3 Messages

Fri, Apr 10, 2020 10:17 AM

Galaxy S10e hasn't updated in a year. Says current software up to date.

I have a Galaxy S10e running Android 9. Ive had this phone new when it was released last year and don't remember this phone ever having an update pushed to it. Its an att phone with att Sim card and I'm an att customer. Probably won't be for much longer if these little quirks keep happening. Anyone know how to fix this?

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ATTHelp

New Member

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120K Messages

2 months ago

Hello, @Kymanimal,

 

Thank you for reaching out. Here are things to know about updating your device through AT&T. Look at it and check the list of requirements to receive an update. The requirements are:

 

  • It must be an AT&T branded device.
  • The device must be on the AT&T network to reveive an update.
  • The device must be compatible for the update.
  • The device should be on a Wi-Fi connection to receive the update.
  • You must have enough space for the update.
  • The device needs to be powered up to at least 80%.

If your device wasn't originally on the AT&T network, the update may fail.

 

If all the requirements are met, sign into your myAT&T account and follow the steps to manually update the software.

 

Have a great week.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

All of these things are inline. Whenever I try to use the update function it says current software up to date. The only thing I can think of is my sim card was removed from my old AT&T Galaxy S7. Could that be the cause of this?

joeldf

ACE - Guru

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472 Messages

Transferring the SIM from a previous phone could be it.

I've never done that. When upgrading from one phone to another, I've always got them with a new SIM, while still carrying over my original number. I've had the same number since 2007 transferred across 5 phones, each with new SIMs.

I wonder if that's the issue others have had not getting updates.
- Joel
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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19.5K Messages

@joeldf No I use the same sim for the last 10 phones I have used in the last 2 months. They get updates. So it's not the swap but it could be the age difference in the devices and age of the sim card

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
cohoman

Tutor

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17 Messages

I've had the same issue with my Galaxy S10. AT&T pushes out over the air updates every month an my S10 was receive the regularly up until 6 months ago when it all stopped. I had to contact AT&T and ask them to manually push the OTA update to my phone. I also needed to pull the SIM card out of my wife's phone and put it in my phone to get the updates to start downloading.

Later, I went to the AT&T store and asked them for a brand new SIM card because of the update issues I've been having. Even with the new SIM card, I'm still not receiving the OTA updates. Today, I used the chat service from the AT&T web site to ask the tech agent to push the OTA update to my phone again. I'll know within 24 hrs if it works (I think it will).

So my suggestion to you, is to use the chat service and contact AT&T and ask them to push the OTA update to your phone (they will need your phone number). Good luck!

New Member

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3 Messages

Thanks. I will give that a shot and what happens.