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1 Message

Fri, Jul 5, 2019 3:06 AM

Galaxy s10

My phone wants a password after update, never had a password on phone. 

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ATTHelp

Community Support

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127.3K Messages

a year ago

Hi, @Todd181999,

 

We'd love to help with this. If you haven't yet, restart the device. Press and hold the Power/Lock button, then select Restart. Press Restart to confirm. If your S10 is still asking for a password, you may need to perform a factory reset. If you haven't backed up your device, you will lose data when you do this.

 

Have a great day.

 

James, AT&T Community Specialist

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