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Mentor

 • 

45 Messages

Fri, Mar 8, 2019 7:40 PM

Galaxy S10 Update

Does anyone know when ATT will push the Day 1 update that will fix the finger print reader? I got my phone on Wednesday and the reader isnt good at all, Looking at all the tmobile and verizion users the update seems to fix the problem. 

Responses

Accepted Solution

Official Solution

GLIMMERMAN76

ACE - Expert

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19.5K Messages

a year ago


@va3592yoshi wrote:

Hi. Some have received the update. But I still have not.

 I am still on baseband version G975USQU1ASAT for my s10+ .

 Att usually is about 2 months later from when android post security bulletins, to when I receive them on my past att samsung phones.

 If I don't receive the March android security bulletin ota update within April or May, I may think something is wrong with my phone.

 On some web boards some users on other carriers are reporting they recently received the March android security bulletin ota update and it included included software updates. The users say their new baseband  version then ended in ASBA, which is what the current att s10+  software update  baseband ends in.

So I am thinking, I could be wrong, some may just receive the software updates when they receive the March att android security bulletin. I don't know though and this is just speculation and guessing. Not sure why it takes so long. 😕


@va3592yoshi 

 

https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1333696?make=Samsung&model=SamsungSMG975U&gsi=4ilhz6

 

You should have gotten the day 1 patch by now.  I would contact support to see if your imei is right in the system.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

19.5K Messages

a year ago

The bad thing is ATT does not give update ETA...  

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

a year ago

It appears Verizon and T-Mobile have already pushed it out. What is AT&T waiting on?  

Mentor

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45 Messages

a year ago

No doubt, Kinda disappointed with ATT. Especially with a bug fix this big I would of thought they would want the update pushed out quickly. I work for Bestbuy mobile and I already had a customer come in today to return his phone from Sprint saying the finger print reader was horrible and went back to his S8, I can only imagine its going to keep happening. 

GLIMMERMAN76

ACE - Expert

 • 

19.5K Messages

a year ago


@surfer13134 wrote:

No doubt, Kinda disappointed with ATT. Especially with a bug fix this big I would of thought they would want the update pushed out quickly. I work for Bestbuy mobile and I already had a customer come in today to return his phone from Sprint saying the finger print reader was horrible and went back to his S8, I can only imagine its going to keep happening. 


@surfer13134  @mphmiss 

 

step back and think about this...  Samsung should be ashamed they released a new phone they hyped up only to have the FP reader not work right..  I have a full disclaimer the test unit I was sent did not have a FP problem.  So what does that tell you they sent review units out that had exynos processors instead of the SD US version for test units.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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45 Messages

a year ago

Pretty much every device has day 1 updates that fixes bugs, I saw a few youtubers even mention they had issues with the reader and after the update it fixed the problem so all around so its not just SD that has the issue. Atleast Samsung pushed the patch out to correct the issue its just some carriers are taking longer to deploy the patch. 

Contributor

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2 Messages

a year ago

Just manually ran the update check and had an update but not sure what exactly is was for

Contributor

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2 Messages

a year ago

I manually checked for updates just now and it had one. Just not 100% sure as to what the update was for exactly.

Mentor

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45 Messages

a year ago

Yes just downloaded it as well, the reader seems to be better but it could also be my imagination as well  

Contributor

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2 Messages

a year ago

Just got my update today. Will see if the fixes the problem. I thought I was just my device with this issue. Guess not! 

 

Contributor

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2 Messages

a year ago

I just got the update a few minutes ago. Will see if this fixes the problem. I thought it was just my device with this issue. Guess not!

 

Teacher

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10 Messages

a year ago

Still have not received an update for my Samsung S10+ phone from AT&T. I guess they are still rolling it out. Wish they would roll it out a little faster.

Tutor

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7 Messages

a year ago

I've had my S10+ for three weeks now.  Still running the ASAT baseband.  Has anybody gotten an OTA update for their S10+ yet?

I'm hopeful this isn't a recurrence of the issue I had with my Note 8.  I never once received an OTA update through ATT. If that is going to be the case with my S10+, I don't want it.  I'll be sending it back, or selling it.

Teacher

 • 

10 Messages

a year ago

Hi. Some have received the update. But I still have not.

 I am still on baseband version G975USQU1ASAT for my s10+ .

 Att usually is about 2 months later from when android post security bulletins, to when I receive them on my past att samsung phones.

 If I don't receive the March android security bulletin ota update within April or May, I may think something is wrong with my phone.

 On some web boards some users on other carriers are reporting they recently received the March android security bulletin ota update and it included included software updates. The users say their new baseband  version then ended in ASBA, which is what the current att s10+  software update  baseband ends in.

So I am thinking, I could be wrong, some may just receive the software updates when they receive the March att android security bulletin. I don't know though and this is just speculation and guessing. Not sure why it takes so long. 😕

Teacher

 • 

10 Messages

a year ago

Hi. @GLIMMERMAN76  i did. I had att phone support repeat the whole IMEI back to me, to confirm they had it correct in their system. I tried calling and visiting an Att store, and their responses both times was just to wait

 l have also run the att troubleshooting link you sent, several times since I got my phone. Everytime it says "an update cannot be sent to your phone".

 Thanks for the tips and troubleshooting advice , though.