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New Member

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1 Message

Fri, Jan 24, 2020 9:43 AM

Galaxy notes 10 plus

I've had my Galaxy note 10 plus for about 2 weeks. I have a full body case on it but some how the glass over the 3 camera lenses. Had anyone else had this happen? Can that glass he replaced?

Responses

Brand User
ATTHelp

Administrator

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108.6K Messages

a month ago

Hi @LKristy,

 

Thanks for reaching out! We'd love to help.

 

It seems like one of your sentences cut off. Are you saying the glass over the camera lenses is damaged? Have you reviewed our Device Protection plan, which provides coverage for devices? If so, let us know if you've already filed a claim. We look forward to your response!

 

Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

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796 Messages

a month ago

Hello,

It sounds like the camera glass broke? Best option is first to check your AT&T coverage through www.phoneclaim.com/att and if that’s not an option visit a local repair shop, or contact Samsung directly for options to repair out of pocket. Sometimes you can reach out to the local store for good options in your area.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.